Merchant Services ECP Senior Manager - Chief Controls Office

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits you to lead as a Merchant Services ECP Senior Manager in a dynamic environment focused on risk management and control frameworks. You'll play a crucial role in identifying and mitigating various risks while collaborating with diverse teams to enhance service offerings. This role is perfect for a strategic thinker with strong communication skills, ready to make a significant impact in the financial services sector. Join a collaborative team dedicated to helping Britain prosper and enjoy a comprehensive benefits package that supports your growth and well-being.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Experience leading teams and managing diverse business functions.
• Technical knowledge in Economic Crime Prevention and Merchant Services.

Responsibilities

• Identify and mitigate risks in Merchant Services to build a robust control framework.
• Deliver continuous improvement activities and insightful analysis.

Skills

Team Leadership

Risk Management

Regulatory Knowledge

Influencing Skills

Relationship Management

Control Automation

Coaching Skills

Job description

Merchant Services ECP Senior Manager – Chief Controls Office

Locations: Manchester, Birmingham, Glasgow, Bristol, Edinburgh
Time Type: Full Time
Posted On: Posted 7 Days Ago
End Date: January 4, 2025 (9 days left to apply)
Job Requisition ID: 125610

Salary Range: Competitive Package

Flexible Working Options: Hybrid Working, Job Share

About This Opportunity:

An exciting opportunity is available to join the supportive and collaborative Business & Commercial Banking (BCB), Cash Management & Payments (CM&P), and Merchant Services, Chief Controls Office. Together we drive the risk and control environment vision and strategic priorities for BCB CM&P and Merchant Services. Transformation and risk management is key for the delivery of BCB’s strategy to grow our business through coordinated product propositions and improving BCB client insight, digitization, and innovation.

Economic Crime (EC) poses a threat to the safety and security of the Group, our customers, and our communities. We play a key part as one of the largest financial services providers in identifying and preventing Economic Crime. We must evolve our prevention, detection, and response to ensure that we're responding to the risks of today and the evolution of the threat of tomorrow.

Reporting to the Head of BCB CM&P and Merchant Services, focused on Merchant Services Economic Crime Prevention (ECP), you'll take a lead role responsible for identifying and mitigating Conduct, Regulatory, Operational, and People risks in the Merchant Services business to build a robust risk and control framework – end to end – with Control by Design principles firmly embedded.

As the Merchant Services ECP expert, you'll lead on risk and control engagement to deliver strong outcomes for the breadth of clients in the Merchant Services portfolio, with Consumer Duty in mind.

We collaborate with colleagues in Merchant Services, and across BCB and Corporate & Institutional Banking (CIB) to manage risk, improve controls, drive financial outcomes, and develop our product offerings, to benefit our clients, colleagues, and shareholders. You'll have a track record of strong communication and influencing skills, thought leadership, emotional intelligence, and strategic thinking.

So, join us and be part of Helping Britain Prosper to advance our control framework and capabilities.

Core Purpose: You'll work as part of the Business & Commercial Banking (BCB) End-to-End Cash Management & Payments and Merchant Services Chief Control Office (CM&P and MS) focused on Merchant Services Economic Crime Prevention, including Sanctions; Politically Exposed Persons; Fraud; Adverse Media; Anti Money Laundering due diligence on high-risk clients; Correspondent Banking due diligence; and supporting in-depth investigations triggered by suspicious client activity.

You'll lead in delivering continuous improvement activities, providing insightful, high-quality analysis using data-led monitoring outputs to improve the control environment and streamline wasteful processes. Collaborate and influence across a range of LBG stakeholders and third parties. You may also work across other areas to lead Chief Controls activities.

We're highly collaborative and help all colleagues to become rounded risk and control professionals by developing a broad range of skills. You'll be helping colleagues in their development and encouraging innovation, to focus on controls. As a subject matter expert, you'll keep abreast of industry developments and regulation, sharing information across appropriate teams.

What You’ll Need:

• Demonstrable experience leading teams and ability to work effectively with partners across a variety of business functions.
• Proven ability to manage teams.
• Experience and technical knowledge in an ECP role, working knowledge of the regulatory requirements, and experience in a Merchant Services role.
• Strong influencer: able to successfully handle key partners and priorities, influencing at senior levels with a strong customer ethos, and a track record in delivering against expectations.
• Relationship management skills to maintain a network across the business to keep informed of developments, horizon risks, and understand business process risks and issues.
• Working knowledge of Control by Design and looking for control automation opportunities using data-led monitoring.
• Proven ability to act as a trusted control expert, ensuring proactive identification of risks and mitigating actions for the strategy. Supporting and engaging with broader control planning and business decision-making.

And any experience of these would be really useful:

• Coaching skills and track record of personal development.
• Experience in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards.
• Ability to identify shortcomings, then suggest and implement improvements to existing business practices.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We would love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities.