Merchandising Team Leader

eXPD8; London; On-site; Full time

Job summary

A leading field marketing agency in the UK is seeking a Merchandising Team Leader to oversee retail merchandising in London and Surrey. This role offers rewarding challenges, supervisory responsibilities, and an opportunity to work alongside major household brands while providing exceptional service. Candidates should have a background in retail and a passion for team management.

Benefits

Flexible holiday and pay

Immediate access for you and your family to GroceryAid

Incentives and competitions through eXPD8 Rewards

Early wage access through PAYM8

Unlimited refer-a-friend scheme

Full induction and training with 400+ learning resources

Qualifications

• Experience in retail merchandising or customer service.
• Supervisory or coaching experience is a bonus.
• Full UK driving license and access to a car.

Responsibilities

• Supervising and training merchandisers.
• Ensuring compliance with merchandising standards.
• Setting up promotional displays and signage.

Skills

Communication

Team Management

Customer Service

Job description

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Are you an merchandiser looking for the next step in your career? Do you have a passion for managing people?

We're looking for a Merchandising Team Leader based in the South West London and North Surrey area. You'll be an integral part of a field-based retail merchandising team, working in a range of high street retailers on behalf of exciting household name brands. We work across a variety of categories including: Books and Entertainment, Fashion, Grocery, Health and Beauty, Beers, Wines and Spirits, and Toys.

You'll be supervising and training your team to ensure they're delivering excellent service for our clients and meeting agreed measures and deadlines. Merchandising tasks include setting up Point of Sale displays, checking stock levels, and replenishing fixtures. Every day is different and rewarding! This role is ideal for experienced merchandisers looking to step up to the next level in your career.

Interested in learning more? Read on below...

About the role:

The ideal recruitment area is around the Ashford and Feltham area, with the full area of responsibility including South West London and North Surrey.

The contracted hours are 30 per week. You will conduct supervisory tasks for 12 hours per week at a rate of £13.70 and client merchandising tasks for 18 hours per week at a rate of £12.35.

• Supervising: You'll support the coordination of the merchandising schedule for merchandisers in your area. You'll coach and train fellow merchandisers on merchandising principles and the correct processes to ensure high-quality service to our clients.
• Compliance and Standards: You'll act as a compliance champion, holding yourself and your colleagues accountable to deliver the highest standards. You'll follow and implement planograms, where provided, to ensure consistency and compliance with merchandising standards.
• Product Placement and Replenishment: You'll arrange and organize products on shelves and displays to maximize visibility and appeal.
• Promotional and Point of Sale Setup: You'll set up promotional displays and signage to effectively communicate prices, discounts, and offers.
• Strong communication and relationship building: You'll build and maintain good working relationships with in-store colleagues, particularly department and store managers. You'll provide accurate and timely feedback to our client account teams via our feedback application.

What makes you excellent:

• Happy to travel across the defined area
• A full UK driving license and access to a car that can be used for business purposes
• Comfortable with manual handling, moving and arranging products from warehouse to shopfloor
• Experience in retail merchandising, retail, or customer service
• Excellent communication and interpersonal skills
• Ability to work independently within set time frames, using your initiative to find solutions
• Pride in delivering high standards and service
• Experience supervising, training, or coaching colleagues is a bonus
• Willing to accept home deliveries of point of sale or stock items for some visits (paid extra)
• Confident using a company tablet to download briefs, take photos, and answer questions about your tasks

What makes us excellent:

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. We have a great reputation for delivering exceptional service to ensure our customers succeed in retail.

People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employer.

On top of that, we offer:

• Flexible holiday and pay
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards with regular competitions and incentive plans
• Access to PAYM8, allowing early wage access
• Unlimited refer-a-friend scheme
• Full induction and training with over 400 learning resources