Merchandising Assistant

CRASTER; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

CRASTER in Greater London is looking for a Merchandising Assistant to support the Buying and Merchandising teams. This role involves raising purchase orders, tracking data, and building cross-functional relationships to ensure accurate, timely merchandising processes.

The ideal candidate will have strong analytical skills, attention to detail, and be comfortable working with business systems like Acumatica and Power BI. This is a great opportunity for someone eager to grow in a dynamic, design-led company.

Qualifications

• Experience in a merchandising, buying, or planning role is preferred.
• Organised and curious with strong detail orientation.
• Comfortable working with data and systems.

Responsibilities

• Raising and maintaining purchase orders accurately.
• Monitoring delivery dates, pricing, and order quantities.
• Supporting intake planning and critical path tracking.
• Maintaining product range plan data.
• Building strong working relationships across teams.
• Acting as a key contact for daily merchandising queries.
• Supporting supplier communication processes.
• Assisting with KPI tracking and reporting.
• Preparing data for range reviews and meetings.
• Supporting wider merchandising administration as required.

Skills

Strong numeracy and analytical thinking

Excellent attention to detail

Confidence working with Excel and business systems

The ability to plan and prioritise effectively

Strong relationship building skills

Proactive approach to solving problems

Interest in automation or AI tools

Tools

Acumatica

Power BI

Eazystock

Job description

Merchandising Assistant

Location: London | Full time | Hybrid

At Craster, we create beautifully designed products that help the world’s finest hotels and restaurants deliver exceptional customer experiences. Behind that is a thoughtful, collaborative product function that balances creativity with commercial insight.

We are looking for a Merchandising Assistant to support our Buying and Merchandising teams with the coordination, accuracy, and analysis that keep our product ranges moving smoothly from concept to customer. This is a brilliant opportunity for someone early in their merchandising or buying career who enjoys working with data, systems, suppliers, and cross‑functional teams in a fast‑moving environment.

The role

You will play an important part in supporting the end‑to‑end purchase order process and maintaining the integrity of merchandising data across our systems. Working closely with Product, Sales, Customer Care, and suppliers, you will help ensure information is accurate, timelines are met, and priorities stay on track.

Responsibilities

• Raising and maintaining purchase orders accurately in our systems
• Monitoring delivery dates, pricing, suppliers, and order quantities
• Supporting intake planning and critical path tracking
• Maintaining product range plan data and system updates
• Building strong working relationships across Sales and Customer Care
• Acting as a key contact for daily merchandising queries
• Supporting supplier communication and vendor setup processes
• Assisting with KPI tracking and departmental reporting
• Preparing data and analysis for range reviews and planning meetings
• Supporting wider merchandising administration as required

You'll also develop working knowledge of tools such as Acumatica, Power BI, and Eazystock, helping the team make confident, data‑informed decisions.

About you

We are looking for someone organised, curious, and comfortable working with detail and data. You might already have experience in a merchandising, buying, or planning role, or be looking to build your career in this space.

Key qualifications

• Strong numeracy and analytical thinking
• Excellent attention to detail
• Confidence working with Excel and business systems
• The ability to plan and prioritise effectively
• Strong relationship building skills across teams
• A proactive approach to solving problems
• Interest in automation or AI tools and how they can improve workflows

Most importantly, you’ll be motivated to grow within a collaborative product environment.

Why join Craster

We are a design‑led business with global reach and a supportive, close‑knit culture. Our values shape how we work together.

• We care
• Be curious
• Do the right thing
• Deliver excellence
• Be open to challenge

You’ll have the opportunity to learn from experienced colleagues, develop your commercial awareness, and play a meaningful role in how our product ranges evolve.