Mercedes-Benz Receptionist / Host

Sytner; Greater London; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Holidays

Maternity/Paternity Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Gym Discounts

Cycle to work

Volunteer day

Descripción de la vacante

Mercedes-Benz of Stratford Aftersales, part of Sytner, is seeking a friendly Receptionist/Host to join our Welcome team. You will greet customers, direct them to the right department and offer refreshments to create a bespoke, high-quality first impression.

You will also handle incoming calls, connect the right diallers promptly and support flexible full- and part-time patterns, including weekends, to ensure outstanding service for all visitors.

Formación

• First impression on the phone with a warm and cheerful voice is essential.
• Proactive communicator with management and dealership teams.
• Create personal and bespoke experiences, with initiative to delight customers.
• Excellent organisational and preparation skills with attention to detail.

Responsabilidades

• Welcome customers on arrival and direct them to the correct department.
• Offer refreshments and manage the showroom visit experience.
• Handle incoming calls and connect diallers to the right department promptly.
• Support full- and part-time patterns, including weekends, to maintain high service levels.

Descripción del empleo

About the role

Mercedes-Benz of Stratford Aftersales is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Mercedes-Benz.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.