Mental Health Wellbeing Practitioner

Cwm Taf Morgannwg University Health Board; Trealaw; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in South Wales is seeking a Mental Health & Wellbeing Practitioner to offer urgent mental health support through phone and video calls. Responsibilities include conducting mental health triage assessments and delivering supportive responses to individuals in crisis. Successful candidates will exhibit adaptability and an understanding of efficient workload management. The role offers various benefits, including an NHS pension and flexible working conditions.

Benefits

NHS pension

Generous leave

Flexible working

Career development

Qualifications

• Experience in providing mental health support or crisis intervention.
• Ability to manage workload efficiently in a busy environment.
• Understanding of processes for handovers to other services.

Responsibilities

• Provide mental health triage assessments based on current evidence.
• Deliver supportive responses to individuals in mental health crisis.
• Manage workload efficiently within a busy environment.
• Communicate workload concerns to line managers.

Skills

Basic Welsh speaking and listening (Level 3)

Job description

This post is a key role within the 24/7 Mental Health First Response service, serving as the first point of contact for individuals requiring urgent mental health support. The Mental Health & Wellbeing Practitioners provide effective mental health support to callers experiencing a crisis, including triage, risk assessments, and brief psychosocial interventions. Working via telephone and video calls, practitioners offer compassionate conversations and promote self-management of emotional distress. They recognize when additional support is necessary, such as a crisis assessment or ongoing care, and coordinate with appropriate services.

Responsibilities include:

1. Providing initial risk and mental health triage assessments based on current evidence and policies.
2. Delivering supportive responses to individuals in mental health crisis or emotional distress.
3. Managing workload efficiently within a busy environment.
4. Understanding processes for handovers to other services.
5. Communicating workload concerns to line managers.
6. Adapting dynamically to changes in the work environment.

Desirable skills include basic Welsh speaking and listening at Level 3 (CEFR B2). Applicants from outside the UK or Ireland should consider sponsorship requirements. All applications are welcomed in Welsh or English. The role is subject to checks, including DBS and professional registration verification.

Located in South Wales, the organization is part of NHS Wales, serving a diverse population across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. The organization offers benefits such as NHS pension, generous leave, flexible working, and career development. The salary will be aligned with the NHS Agenda for Change pay award for 2025/2026, effective August 2025.