Mental Health Transport Assistant (Keynsham)

Secure Care UK; Keynsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A secure patient transport company is seeking Mental Health Transport Assistants. The role involves providing transport and support for vulnerable service users and requires a valid UK driving license. Candidates should be over 21 and possess good communication skills. This full-time role entails a 4 on 4 off shift pattern with competitive remuneration and benefits including pension and health care options.

Benefits

Company pension

Refer a friend scheme

Health care cash plan after 6 months probation

Employee Assistance Programme

Uniform provided

Additional annual leave after 2 years of service

Qualifications

• Age over 21 due to company insurance.
• Ability to adapt and work well under pressure.

Responsibilities

• Support and transport vulnerable service users as part of a team.
• Provide a professional and caring service for all patients in our care.
• Ensure patient safety remains paramount.

Skills

Valid UK manual driving licence held for a minimum of 1 year

Passion for working in a fast-paced environment

Good written and verbal communication skills

Job description

Job overview

This role is for Mental Health Transport Assistants working full-time, providing transport and support for vulnerable service users as part of a team. The role requires attendance at the office within one hour during on-call shifts and maintaining Enhanced DBS clearance (organised and paid for during induction). You will provide a professional and caring service to patients, ensuring patient safety and adhering to safe systems of work. You will support the care of patients during assessments in line with the Mental Health Act and safely operate company vehicles and equipment, preparing required patient paperwork and driving to local and national locations.

Main duties and responsibilities

• Support and transport vulnerable service users as part of a team
• Attend the office within one hour during on-call shifts
• Maintain Enhanced DBS (organised and paid for during Induction)
• Provide a professional and caring service for all patients in our care
• Ensure patient safety remains paramount and safe systems of work are adhered to
• Support the care of patients during assessments in line with the Mental Health Act
• Safe use of company vehicles and equipment; prepare required patient paperwork and drive to local and national locations

Key skills and qualifications

• Valid UK manual driving licence held for a minimum of 1 year
• Age over 21 due to company insurance
• Passion for working in a fast-paced environment
• Ability to adapt and work well under pressure
• Good written and verbal communication skills

Working details

• Full-time 42.1 hours contract; typically on a 4 on 4 off rolling shift pattern
• Shift patterns include 12-hour shifts (day and night)
• Remuneration from blended rate of £12.88–£13.03 p/h depending on shift; annual remuneration from £28,214.85 based on expected hours
• Over-runs paid at £22 p/h; enhanced pay for work at a Mental Health place of safety and bed watch activities; shift pay enhancements for some call-ins/overtime

Benefits

• Company pension
• Refer a friend scheme
• Health care cash plan after 6 months probation
• Employee Assistance Programme
• Uniform provided; PPE and equipment supplied
• Additional annual leave after 2 years of service
• Wagestream financial wellbeing platform access

About us

We specialise in secure patient transport and are proud to operate with our PROUD core values: Patient First, Respect, Openness, Unity and Determination. We work with NHS trusts and private settings and are part of the Restraint Reduction Network (RRN). We are the first Secure Patient Transport company in the UK to achieve high standard RRN training and care. We celebrate 10 years in 2023 and operate across most of the UK, including some international transfers.

Job responsibilities and requirements

• JOB TYPES: Full-time
• Background checks: Enhanced DBS certificate within the last 3 years (preferred); valid full UK manual driving licence; ability to stay calm under pressure; strong communication and attention to detail; ability to work as part of a team

Equality, Diversity and Inclusion: We are committed to inclusivity and expect all colleagues to contribute to an inclusive culture. The Rehabilitation of Offenders Act 1974 considerations apply; past convictions will be reviewed in context during the offer process.

Additional notes: This role may include flexible working times with reasonable notice and may involve over-runs or reduced hours depending on patient care needs. This is not just a driving job; you will accompany patients through safe, respectful transfers, sometimes requiring trained techniques for safety.