Mental Health Transport Assistant

Secure Care UK - Bases; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A specialist transport provider in Wiltshire is seeking a Mental Health Transport Assistant to support the safe transport of individuals detained under the Mental Health Act. This full-time role offers a blended pay rate of £13.14/hour, with additional shift enhancements and comprehensive training provided. Ideal candidates are compassionate and resilient individuals who thrive in team environments. Flexible shifts include 4 on/4 off schedules, and experience in a healthcare setting is a bonus.

Benefits

Company pension

Health Care Cash Plan

Career progression opportunities

Employee Assistance Programme

Cycle-to-work scheme

Full uniform and enhanced PPE

Monthly Care Awards

Qualifications

• Experience in healthcare or a related field is a bonus but not essential.
• Minimum of 12 months' driving experience preferred.
• Ability to stay calm under pressure.

Responsibilities

• Support transport needs involving individuals detained under the Mental Health Act.
• Assist in hospital transfers, court escorts, and medical appointments.
• Work in crews, rotating between driving, escorting, and sitting with patients.

Skills

Compassion

Strong communication skills

Empathy

Team player

Attention to detail

Education

Full UK Manual Driving License

Enhanced DBS certificate

Job description

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Mental Health Transport Assistant, Wiltshire

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Client:

Secure Care UK - Bases

Location:

Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

be42148d0044

Job Views:

Posted:

Expiry Date:

25.09.2025

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Job Description:

Mental Health Transport
Assistant – Full Time (40.3 hours/week)

Location:Upper Dutch Barn Office, Elm Tree Park, Manton, Wiltshire, SN8 1PS

Reports To: Deputy Care Operations Manager (DCOM)

Job Type: Full-time

Shift Pattern: 4 on / 4 off (alternating between 4 days and 4 nights)

Pay: Blended rate of £13.14 p/h (Annual Remuneration starting from £27,580.26 based on expected hours)

If you’re looking for a rewarding role in Mental Health
Care, this is your opportunity! Working in healthcare allows you to make a
real difference in people's lives during their most vulnerable moments.

We are seeking compassionate and dedicated Mental Health
Transport Assistants to join our growing team. Experience is a bonus, but
not essential—full training is provided. We’re looking for empathetic
individuals who thrive in a team environment and are committed to providing
respectful, person-centred care.

This role involves far more than driving. You’ll be working
directly with patients, ensuring their safe and dignified transport,
often during mental health crises. Situations may require you to apply
de-escalation techniques and trained interventions, always prioritising patient
wellbeing.

Secure
Care UK is an equal opportunities employer. We are committed to creating an
inclusive environment for all employees and applicants. We welcome applications
from all sections of the community regardless of age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex, or sexual orientation, in line with the Equality Act
2010.

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What You’ll Be Doing

You will support a range of transport needs involving
individuals detained under the Mental Health Act, including:

• Hospital transfers,
  court or prison escorts, and medical appointments
• House extractions under Section 135,
  working alongside police and mental health professionals to safely move
  patients from their home to a place of safety
• Community assessments, supporting local
  authority mental health reviews in people’s homes
• Bed watch services, where you supervise
  and support admitted patients during hospital stays
• Suite Work, providing care and
  supervision for patients held in psychiatric suites under Section 136 or
  135, often for up to 24–36 hours

You will work in crews of two or more, rotating
between driving, escorting, and sitting with patients. We use secure,
specially-adapted vehicles under 3.5 tonnes, with larger Safe Area Vehicles for
more complex transfers.

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Requirements

• Full UK Manual Driving
  License (Required)
• Enhanced DBS certificate
  within the last 3 years (Preferred)
• Strong communication
  skills and ability to stay calm under pressure
• Team player with
  resilience, empathy, and great attention to detail
• Minimum 12 months’
  driving experience preferred

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Who We Are

Secure Care UK was founded in 2013 in response to a national
need for safe and compassionate transport for individuals detained under the
Mental Health Act. We are the only Secure Patient Transport provider in the UK
meeting Restraint Reduction Network (RRN) standards. Headquartered in St
Leonards, we operate nationally and also handle some international transfers.
Celebrating 10 years of service in 2023, our core values remain: Patient
First, Respect, Openness, Unity, and Determination.

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What We Offer

Training & Development

• Full induction including
  de-escalation, physical intervention, handcuff training, and First Aid
• Additional specialist
  training and NVQ Diplomas
• Career progression and
  mentoring opportunities
• Company pension &
  cycle-to-work scheme
• Refer-a-friend bonus
• Health Care Cash Plan
  (after 6-month probation)
• Blue Light Card
  eligibility
• Employee Assistance
  Programme (from day one)
• Full uniform and
  enhanced PPE
• Additional annual leave
  after 2 years
• Wagestream financial
  wellbeing platform
• Monthly Care Awards and
  driver recognition schemes
• Suggestion scheme with
  rewards for implemented ideas

Please Note

Due to the nature of our work, flexibility is essential.
Shifts may overrun or vary depending on patient needs.

Overtime is paid at £22 p/h, with enhanced pay (£1.20 p/h) for
work involving Place of Safety and Bed Watch.

Additional shift enhancements of £1.75 p/h may apply for call-ins or
extra shifts.

If you’re passionate about making a difference and
supporting people through challenging times, we’d love to hear from you. Apply
today and start a meaningful career with Secure Care UK.