Mental Health Support Worker - Bank Epsom and St Helier University Hospitals NHS Trust

Epsom & St Helier NHS Trust; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking compassionate Mental Health Support Workers to join their dynamic team. In this vital role, you will provide personal care and support to patients during their most vulnerable times, working alongside a multidisciplinary team to ensure a safe and nurturing environment. Your responsibilities will include delivering therapeutic interventions, engaging with patients to alleviate distress, and assisting with clinical care under the guidance of registered nurses. If you are passionate about making a difference in the lives of others and thrive in a supportive environment, this opportunity is perfect for you.

Qualifications

• 1 year experience in a mental health setting required.
• Must have Care Certificate and Seni Lewis Law compliant restraint training.

Responsibilities

• Provide personal care and support to patients in distress.
• Engage therapeutically with patients experiencing mental health issues.
• Assist with clinical care duties and monitor vital signs.

Skills

Mental Health Support

Care Certificate

Seni Lewis Law compliant restraint training

Therapeutic engagement

Customer care skills

Job description

Epsom & St Helier Staff Bank are looking to grow its team of Mental Health Support Workers who have 1 year experience in a mental health setting, have a care certificate & have Seni Lewis Law compliant restraint training. If you are interested and available please apply today - we are looking forward to hearing from you!

Please note we are only currently shortlisting & interviewing staff with a Care Certificate & in-date annual Seni Lewis Law compliant Restraint training - both of these certificates will need to be provided prior to interview so please have these available to send when you apply.

Working on our bank allows you to work flexibly whilst also allowing you to be part of one amazing team. We are a growing and changing organisation, and are looking for new team members to work with us during this time of change.

The role of a MHSW is a very privileged role, you will provide personal care and support to patients at their most vulnerable times. You will work alongside a multidisciplinary team to provide a compassionate, caring and safe environment for our patients.

Mandatory Requirements For This Role Include:

• Min. 1yr experience in a Mental Health setting
• In receipt of the Care Certificate
• Restraint training - Seni Lewis Law Compliant

Job Summary:

Providing enhanced care and continuous observations to patients with mental health conditions or patients experiencing psychological distress. Deliver therapeutic interventions that will reduce agitation and distress and promote recovery. To identify factors that increase and decrease agitation/distress for the patient. To always deliver care according to the principles of least restriction.

Carrying out assigned tasks as part of clinical team in support of registered nurses and to undertake some aspects of care provision without direct supervision. Ensuring the safety and well being of service users, and always working in a manner that promotes dignity and human rights through the adoption of person centered care principles.

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Key Responsibilities:

• To therapeutically engage with patients who have a mental health condition or are experiencing psychological distress.
• To always deliver care in accordance with the principles of least restriction and in line with national guidance including NICE guidelines for managing disturbed behavior.
• To understand continuous risk assessment of the patient and escalate any increase in risk.
• To identify when patients are experiencing anxiety/distress and therapeutically engage with them to alleviate these symptoms.
• To identify escalation of risk and actively de-escalate the situation.
• To undertake therapeutic activities with the patient, that are appropriate to their presentation.
• To identify an issue that prevents the therapeutic engagement of the patient.
• Provide excellent customer care skills to ensure patients come first.
• Undertakes a range of delegated clinical care duties to deliver agreed plans of care, acting on own initiative.
• To ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines.
• Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals.
• To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care and to meet standards within the NHS Plan and other relevant guidelines.

Provides support and assistance to professionals in the implementation of plans of care for individual patients.

• Assist with fluid and dietary needs of patients including completion of menu cards and recording intake and output of fluids and solids.
• As directed to collect specimens from patients and to record routine observations of weight, blood pressure, temperature, pulse, respiratory rate. Report any abnormalities and concerns to a Registered Nurse.
• Recognise when patients are in pain and discomfort and report to nurse in charge.
• Under the direction of trained staff maintain and develop own skills including:
• Monitoring and recording of vital signs to include blood pressure.
• Simple, aseptic dressings.
• Monitoring and recording of blood glucose levels.
• Oxygen Saturations.
• To respond appropriately to clinical emergencies to ensure the patient receives appropriate and safe care.
• To undertake physical interventions (restraint) as a last resort only and to maintain up to date training in this area.
• To assist the Registered Nurse with the safe handling and mobilisation of patients and when necessary to assist in the transportation of patients.
• To chaperone patients to other clinical departments, following assessment by a registered nurse, to maintain patient safety.
• Under the direction of the Healthcare Professional participate in the assessment, admission, discharge and handover of patients.
• Provide reassurance, support to patients, carers and family.
• Ensure own actions help to maintain quality.
• To respond to patient requests for non-clinical information to improve communication.
• Establish and maintain communication with people on routine and operational matters.
• To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust.
• Understand and adhere to all Trust policies, guidelines and procedures in particular, Health and Safety, Fire Safety, Waste Management and Resuscitation policies to maintain a safe working environment for patients and staff.

This advert closes on Sunday 31 Aug 2025.