Mental Health Support & Triage Specialist

Recovery Focus; Sheffield; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension 4.5% employer contribution

Life assurance

Birthday leave

Professional qualification reimburse

Employee assistance programme

Job summary

Waythrough is seeking a compassionate SPOC Worker for the Likewise Sheffield service. You will be the first point of contact, handling calls and enquiries, gathering information and directing people to the right support.

This full-time, permanent role involves risk-aware assessments, coordinating with professionals and agencies, and recording information accurately. Salary ranges from £25,877.80 to £30,868.31 per year, with starting salary depending on experience.

Qualifications

• GCSE Maths and English or equivalent.
• Excellent communication and telephone skills.
• Ability to work sensitively with vulnerable people.
• Knowledge of risk assessment and safeguarding.
• IT skills including Microsoft Office; SystmOne advantageous.

Responsibilities

• Manage incoming calls and enquiries from people accessing the service, professionals, families and carers.
• Gather accurate information and identify the most appropriate service, colleague or pathway for each person.
• Respond calmly and professionally to a range of enquiries, including situations involving risk or crisis.
• Complete assessments when required, including face-to-face contact with people accessing the service.
• Support with prescribing enquiries, appointment booking and electronic diary management.
• Maintain accurate, confidential and timely records using relevant electronic systems.
• Work within established referral procedures and care pathways.
• Complete and contribute to risk assessments and respond appropriately to safeguarding concerns.
• Work collaboratively with multidisciplinary colleagues and external agencies to achieve positive outcomes.
• Contribute to team meetings, supervision, training and your own professional development.

Skills

Excellent communication

Telephone skills

Empathy with vulnerable people

Risk assessment

IT / Microsoft Office

SystmOne knowledge

Education

GCSE Maths and English or equivalent

NVQ Level 3 in Health & Social Care advantageous

Job description

Waythrough is seeking a compassionate SPOC Worker for the Likewise Sheffield service. You will be the first point of contact, handling calls and enquiries, gathering information and directing people to the right support.

This full-time, permanent role involves risk-aware assessments, coordinating with professionals and agencies, and recording information accurately. Salary ranges from £25,877.80 to £30,868.31 per year, with starting salary depending on experience.