Mental Health Shift Manager

Brisdoc Healthcare Services; Bristol; On-site; GBP 18,047,000 - 20,251,000; Part time

Benefits offered by this job

NHS Pension Scheme

Employee Owned

Job summary

BrisDoc Healthcare Services in Bristol is seeking a part-time Shift Manager to oversee the operational management of our mental health service, ensuring efficient call handling, compassionate patient care, and adherence to SOPs. You will lead a small team, optimise resource deployment, produce shift reports, and contribute to risk management and business continuity.

The role offers flexible hours and a straightforward pathway to greater hours via additional call-handler shifts.

Responsibilities

• Oversee incoming calls with empathy and professionalism
• Optimise resource deployment and address resourcing issues promptly
• Produce comprehensive shift reports and facilitate communication across the service
• Contribute to risk management and implement business continuity plans when needed

Job description

As a Shift Manager, you will play a crucial role in ensuring the efficient and effective operation of our service. Your leadership will drive our mission to deliver compassionate, timely, and high-quality care. Join us to lead a dedicated team and make a significant impact on the lives of those in need.

Please note: This role is part time approx 16.5 hours per week this may be supplemented to increase hours by combining Call handler hours. This can be discussed at interview.

Please note the following pay structure for this role:

Weekday daytime: £15.27

Weekday evening: £15.66

Weekday overnight, weekend daytime and overnights: £17.10, As a Shift Manager, you will oversee the operational management of our mental health service, ensuring the patient advice queue is managed efficiently.

You will provide clear direction and support to colleagues, ensuring the consistent application of standard operating procedures. Your responsibilities include managing incoming calls with empathy and professionalism, optimising resource deployment, and addressing any resourcing issues promptly.

You will also be proactive in responding to risks within the healthcare system, implementing business continuity plans when necessary. Additionally, you will produce comprehensive shift reports and facilitate effective communication across the service.

Our Mental Health Integrated Access Partnership is revolutionising mental health crisis care by providing responsive community-based support, significantly reducing hospital admissions. Since February 2021, we have achieved a remarkable 99.9% reduction in NHS111 mental health calls directed to A&E., BrisDoc is a leading NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually.

Our team is dedicated to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development.

We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts., £15.27 to £17.10 an hour Range of pay for daytimes, weekends and overnights