Mental Health Rapid Response Worker

Cheshire And Wirral Partnership Nhs Foundation Trust; Chester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Real Living Wage

Job summary

Cheshire and Wirral Partnership NHS Foundation Trust is recruiting a Mental Health Rapid Response Worker to join a flexible team providing enhanced care to patients experiencing mental health crisis across AED departments within the CWP footprint.

The role involves compassionate, person-centred care, completing patient observations, supporting safe transport between healthcare settings, and collaborating with clinical teams and emergency services to ensure safe, dignified care throughout the

Qualifications

• NVQ 3 in Health & Social Care or equivalent qualification.
• Care Certificate or willingness to complete within three months.
• PMVA training or equivalent.
• Full UK Driving Licence and access to a vehicle with business insurance.

Responsibilities

• Provide safe, compassionate, person-centred care to patients in crisis.
• Complete patient observations and support safe transport between settings.
• Work with clinical teams, emergency services and partner agencies to ensure safety.
• Operate within NHS policies, maintain confidentiality and dignity at all times.

Skills

Compassionate care

Teamwork

Observation skills

Communication

Driving licence

Education

NVQ 3 Health & Social Care

Care Certificate

PMVA training

Full UK Driving Licence

Access to a vehicle with business insurance

Job description

Job summary

Cheshire and Wirral Partnership NHS Foundation Trust

Mental Health Rapid Response Worker

The closing date is 16 October 2026

The Mental Health Rapid Response Worker will work as part of a flexible team providing enhanced care and therapeutic engagement to patients experiencing mental health crisis within AED departments across the CWP footprint. The role will involve providing safe, compassionate and person-centred care, completing patient observations and supporting the safe transportation of patients between healthcare settings, from their place of residence and carrying out Section 135 / CTO Recalls. The post holder will also support patients who are detained under the Mental Health Act, including those held under Section 136, providing appropriate care, observation, reassurance ad support while maintaining their safety, dignity and wellbeing. The role requires effective partnership with clinical teams, emergency services and other agencies to ensure patients receive safe and compassionate care throughout their time within Urgent Care.

Please note that, should you be shortlisted for an interview, this will take place in the form of a face to face, values-based clinical assessment centre on Friday 6th November.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the National Agenda for Change hourly rate falls below this.

Main duties of the job

The post holder will work collaboratively with clinical teams, emergency services and partner agencies to provide safe, effective and compassionate care to patients experiencing a mental health crisis. Responsibilities will include, completing patient observations, providing person-centred care and therapeutic engagement, supporting patients who may be distressed or in crisis , and transporting patients safely to various healthcare settings. The post holder will also contribute to maintain a safe environment and responding appropriately to service needs.

About us

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

Job responsibilities

The Mental Health Rapid Response Worker will provide compassionate, person-centred care and therapeutic engagement to patients experiencing mental health difficulties or crisis, promoting their safety, dignity and wellbeing at all times. The post holder will complete patient observations in line with care requirements, provide reassurance and support to patients who may be distressed or vulnerable, and respond appropriately to changing levels of risk. The role will include the safe and respectful transportation of patients between healthcare settings, including those subject to the provisions of the Mental Health Act, working alongside clinical teams, emergency services and partner agencies where required. The post holder will work collaboratively with colleagues across Urgent Care and other healthcare services, communicating effectively to support continuity of care and patient safety. They will respond calmly and professionally to incidents and challenging situations, follow relevant policies, procedures and risk management plans, and elevate concerns appropriately. The role also required flexibility to undertake a range of ad hoc duties in response to the changing needs of the service, while maintaining confidentiality and handling patient information in accordance with NHS policies, legislation and professional standards.

Qualifications

Essential

• Completion of or commitment to complete the care certificate (CWP in-house training to be completed within three months of start date.


• NVQ 3 in Health & Social Care (or equivalent) or willing to work towards.


• Training in Prevention and Management of Violence and Aggression (PMVA) or equivalent.


• Full UK Driving Licence.


• Access to a vehicle with appropriate business insurance.

Knowledge and expertise

Essential

• Understanding of mental health conditions and recovery-focused care.


• Compassion and empathy


• Emotional resilience


• Teamwork and collaboration


• Commitment to equality, diversity, and inclusion

Experience

Desirable

• Experience working in a mental health, healthcare, or social care setting


• Experience in a mental health setting.


• Awareness of Mental Health Act implications and documentation

Trust Values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).