Mental Health Practitioner FPCC

Gloucestershire Health and Care NHS Foundation Trust; Tewkesbury; On-site; GBP 80,000 - 100,000; Full time

Job description

Handling a wide range of calls and thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength, as you will be supporting unwell and upset patients at their time of need. Your support will make a difference in lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

You'll be part of the team that provides the first stage in the Trust's care navigation system, receiving requests through various contact methods, including letters, e-mail, and telephone.

We provide a central resource for referrers and Trust staff to ensure the effective receipt and processing of referrals into our services. We also offer effective signposting to services external to the Trust.

We serve as an effective first point of contact, linking with primary and secondary services, partner agencies, and organizations outside of the trust.

The focus of the service is to ensure callers or requests are directed to the appropriate person or resource within the Trust. The goal is to leave the person making the request feeling valued and satisfied with the outcome. Where an immediate response for advice or a specialist opinion is not available, staff will work to an agreed response time.

You will have support from Senior Health Practitioners and the Operational Manager to aid your development, and you'll be able to share your knowledge and experience with our Call Handlers.