Mental Health Money Navigator

Mentalhealth UK; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Mentalhealth UK is seeking an experienced Mental Health Money Navigator to join the Advice & Information Team. In this pivotal role, you will be the first point of contact for clients requiring support with financial and benefit needs, triaging referrals and offering essential advice. This position provides an opportunity to make a meaningful difference in the lives of those impacted by mental illness through financial guidance and support.

Benefits

Employer funded pension

Flexible working

Life assurance

Training opportunities

25 days annual leave plus bank holidays

Employee Assistance Programme

1 day additional leave on Birthday

Qualifications

• Experience in providing financial advice and mental health support.
• Ability to triage referrals and understand client needs.
• Strong interpersonal skills to support clients effectively.

Responsibilities

• Provide unregulated advice and support on financial capabilities.
• Triage referrals and refer clients to relevant advisors.
• Support mental health benefits and assist with related casework.

Skills

Financial Capability

Customer Service

Mental Health Awareness

Job description

This is a Permanent , 35 Hours vacancy that will close in 18 days at 23:59 BST .

Your role

We are looking for an experienced and passionate Mental Health Money Navigator to work as part of our Advice & Information Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

You will be the first point of contact for clients and carers who have been referred to Mental Health and Money Advice, (MHMA), for support with their money and benefit needs. You will triage referrals providing:

• Unregulated advice and support, (i.e. provide them with financial capability and simple benefits advice, including benefits and better off to work calculations)
• Understand clients needs and refer them to specialist money advisers or benefit advisors for more complex and regulated advice
• Signposting/referring to external organisations for further support with mental health needs
• Signposting to other forms of money support when the person does not meet the requirements for support from MHMA.

You will also support the Mental Health Benefits and Energy Advisors with their casework, for example completing budgets sheets, arranging fuel and food bank vouchers, completing simple benefit applications.

How you will make a difference

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Adferiad Recovery in Wales, ChangeMH in Scotland and Mindwise in Northern Ireland.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer statusand are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background- regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider -and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement .We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here .

We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness.

Commitment

We work tirelessly to provide support for everyone severely affected by mental illness.

Hope

We offer hope of a better quality of life for all those severely affected by mental illness.

Expertise

We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness.

People who are severely affected by mental illness are at the heart of everything we do in our organisation – our membership, our governance and our workforce.

Equity

We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all.

We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive:

Employer funded pension

Flexible
working

Life
assurance

up to £55 towards the cost of new glasses or lenses

Training opportunities

e-learning courses & much more

Annual
leave

25 days rising to 30, plus bank holidays

PULSE

Reward, Benefits and Recognition Platform

Employee Assistance Programme

Rethink day

1 day’s additional leave (pro rata) on your Birthday

For the full list, see our websitehere .

Our colleagues say

“From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on.”

“Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help.”

“I’ve previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I’ve ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people’s lives.”

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference”.

Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.