Mental Health Key Account Manager

Teva Pharmaceuticals; Harlow; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working schedules

Tailored health support

Job summary

Teva Pharmaceuticals in the United Kingdom is seeking a Mental Health Key Account Manager to lead insight-driven account plans and build trusted relationships with priority NHS mental health accounts. You will navigate local pathways, inform decision-makers, and deliver focused account progress while adhering to ABPI standards.

The role requires collaboration across Commercial, Medical and Market Access teams, with travel across the geography and a strong commitment to ethical, compliant

Qualifications

• Ability to earn trust, listen well and communicate with clarity, empathy and self-awareness.
• Curiosity about mental health, the NHS and the decisions that shape local services and patient pathways.
• Sound judgement and integrity when working in a highly regulated environment.
• The confidence to set priorities, challenge respectfully, act on insight and follow through on commitments.
• Resilience and adaptability when progress is slow, circumstances change or feedback calls for a different approach.
• Confidence with data and digital tools, or the appetite to learn them quickly.
• Willingness and ability to travel across the assigned geography.
• A clear commitment to ethical and compliant practice.

Responsibilities

• Own insight-led plans for priority mental health accounts.
• Build credible, professional relationships with NHS professionals and stakeholders.
• Explore how local mental health services operate and identify opportunities.
• Create high-quality customer interactions that uncover needs.
• Share meaningful customer, pathway and market insights.
• Collaborate across Commercial, Medical, Market Access, Marketing, Commercial Excellence, Compliance and regional teams.
• Deliver agreed territory objectives with energy, accountability, integrity and sound ethical judgement.

Skills

Earn trust and listen well

Clear communication

NHS mental health curiosity

Strategic prioritisation

Ethical integrity

Data literacy

Travel readiness

Regulatory aware

Job description

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Bring a Different Perspective

This is not a one-route career opportunity. You might already be a successful Key Account Manager who knows how to unlock complex accounts. You could be an NHS healthcare professional ready to apply your frontline insight in a new way. Or you may be a high-performing graduate or emerging talent with the curiosity, drive and potential to grow quickly. What matters is the perspective you bring, how you build trust, how you respond when plans change, and your ambition to make a meaningful difference.

As a Mental Health KAM, you will connect clinical understanding, NHS insight and commercial thinking. You will build trusted relationships across priority UK mental health accounts, understand how local services operate and decisions are made, and turn insight into focused account plans. You will be supported to develop at the right pace for your experience while working to high ethical, professional and ABPI standards.

How You’ll Spend Your Day

• Own and evolve insight-led plans for priority mental health accounts, turning data, pathway knowledge and customer needs into clear action.

• Build credible, professional relationships with relevant NHS healthcare professionals, service leaders, medicines optimisation teams, formulary leads, commissioners, procurement contacts and pathway stakeholders.

• Explore how local mental health services operate, identify appropriate opportunities and barriers, and connect the right internal expertise to account priorities.

• Create high-quality customer interactions that uncover needs, build trust and turn insight into meaningful account progress.

• Bring the outside in by sharing meaningful customer, pathway and market insight.

• Collaborate across Commercial, Medical, Market Access, Marketing, Commercial Excellence, Compliance and regional teams.

• Deliver agreed territory objectives with energy, accountability, integrity and sound ethical judgement.

What Success Looks Like

• You turn customer and pathway insight into focused action and agreed territory results.

• Deliver sustainable commercial growth by prioritising the right opportunities and converting insight into measurable account progress.

• Build trusted relationships, adapt to stakeholder needs and work ethically and compliantly.

• Stay constructive through challenge, collaborate well and follow through.

Reporting to

National Sales Leader

Your Skills and Experience

Your strengths:

• A natural ability to earn trust, listen well and communicate with clarity, empathy and self-awareness.

• Curiosity about mental health, the NHS and the decisions that shape local services and patient pathways.

• Sound judgement and integrity when working in a highly regulated environment.

• The confidence to set priorities, challenge respectfully, act on insight and follow through on commitments.

• Resilience and adaptability when progress is slow, circumstances change or feedback calls for a different approach.

• Confidence with data and digital tools, or the appetite to learn them quickly.

• Willingness and ability to travel across the assigned geography.

• A clear commitment to ethical and compliant practice.

Experience that could help you thrive:

• Relevant account management, customer-facing or NHS mental health experience, or strong academic or early-career achievement.

• Evidence of analysing information, presenting ideas, influencing stakeholders, leading initiatives or delivering through others.

• Understanding of mental health services, NHS pathways or related healthcare decision-making would be valuable.

Three Career Pathways

• Experienced KAM or commercial specialist: you bring strong account planning, stakeholder engagement and a record of delivering results in pharmaceuticals, healthcare or another relevant regulated environment.

• NHS mental health professional: you bring first-hand understanding of patient pathways, service pressures and multidisciplinary working, and you are ready to translate that experience into strategic account leadership.

• Graduate or emerging talent: you bring strong academic or early-career performance, learning agility, analytical thinking and the confidence to build relationships and take ownership.

How We’ll Take Care of You

• Your account ownership will reflect your experience and capability, supported by structured onboarding, scientific and medicines training, NHS education, field coaching and regular reviews.

• Experienced candidates will accelerate quickly and share their expertise; those changing career route will build independence at the right pace.

• If you do not already hold the required ABPI qualification, we will support you to pass it within the required timelines.

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short‑term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

Deadline for internal applications will close on Friday 20th November 2026

#TJ

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

EOE including disability/veteran