Mental Health Crisis Worker (Crisis Safe Space)

NHS; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Mental Health Crisis Worker to provide essential support in a community crisis setting. This role is pivotal in delivering therapeutic and non-clinical assistance to individuals experiencing acute emotional distress. You will empower clients through planning and coping techniques while fostering a safe and welcoming environment. Join a passionate team committed to enhancing wellbeing and quality of life for those in need, and contribute to a meaningful cause that makes a real difference in the community.

Qualifications

• 2+ years experience working with individuals with mental health needs.
• Knowledge of mental health issues and services.

Responsibilities

• Deliver services in a warm, welcoming manner.
• Build trusting relationships with service users.
• Utilize a Trauma and Psychologically Informed approach.

Skills

Empathy

Motivational Interviewing

Trauma-Informed Care

Crisis Management

Job description

Mental Health Crisis Worker (Crisis Safe Space)

Open Mental Health is an alliance of local voluntary organisations and the NHS, working together to ensure residents of Somerset receive timely support. Our shared goal is to provide individuals with mental health problems access to the right support at the right time, including specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities, and physical exercise to enhance wellbeing and quality of life.

Main duties of the job

We are developing community crisis provision in Sedgemoor and Mendip, seeking experienced, enthusiastic, and empathetic individuals who prioritize community needs. The role involves providing a safe, welcoming space for those experiencing acute emotional distress or seeking to prevent a crisis. You will offer therapeutic and non-clinical support, empowering clients with planning, grounding techniques, coping mechanisms, and identifying ongoing support. Peer volunteers will assist in facilitating activities and group work.

About us

Second Step is a leading provider of mental health services, offering excellent training and support. We value dedication and commitment, which are key to our success. We welcome applicants who share our beliefs and values.

Job responsibilities

• Deliver services in a warm, welcoming manner, demonstrating ambition and hope for all users.
• Build trusting, collaborative relationships with service users.
• Utilize a Trauma and Psychologically Informed approach, employing interventions such as motivational interviewing, brief interventions, and solution-focused strategies to engage clients.
• Adhere to Second Step policies, procedures, values, code of conduct, and current legislation, employing a recovery-oriented, psychologically informed, and equality-based approach.

Person Specification

Experience

• At least two years of significant experience working with individuals with mental health needs or complex needs.
• Proven experience working with individuals with multiple needs (e.g., mental health, homelessness, substance dependency, long-term conditions).
• Experience conducting needs and risk assessments and support planning.
• Experience supporting individuals with competing needs and priorities.
• Knowledge of mental health issues and services, either as a user, carer, or supporter.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to assess any previous criminal convictions.