Mental Health Bank Support Worker, Oxford

The Jasmine Gallery; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a passionate Bank Mental Health Support Worker to empower individuals and promote independence. In this rewarding role, you will provide essential support to clients facing mental health challenges, helping them with daily activities and fostering a safe environment. This position offers part-time hours, allowing you to make a significant impact while balancing your personal commitments. Join a dedicated team that values caring, creativity, and aspiration, and enjoy a range of benefits, including professional development opportunities and a supportive work culture.

Benefits

33 days annual leave

Employee Assistance Plan

Cycle to Work Scheme

Professional qualification sponsorship

Health cash plan discounts

Free flu vaccinations

Free DBS application

Blue Light card discounts

Qualifications

• GCSEs in English and Maths or equivalent required.
• Commitment to ongoing personal development and Care Certificate.

Responsibilities

• Provide emotional support and practical assistance to residents.
• Support clients' physical and mental health through key working.
• Foster an empowering environment for residents' independence.

Skills

Emotional Support

Communication Skills

IT Literacy

Mental Health Awareness

Practical Support

Education

GCSEs in English and Maths

Tools

MS Office

Job description

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Bank Mental Health Support Worker - £13.16 - £14.22 per Hour.

Hours – Part-Time hours, Monday - Friday. Occasional evenings & weekends.

Service – Transitional Support, Oxford.

What You'll Be Doing

The Transitional Support team is looking for an enthusiastic and motivated individual to join their team. The team focuses on providing care five days a week for clients in both staffed projects and houses out in the community, creating a comfortable, safe, and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as per the shift rota.

As a Mental Health Support Worker, you will provide person-centered support to residents with serious mental illnesses, including adults with a primary diagnosis of psychotic illness, often accompanied by coexisting conditions such as physical health issues, neurodiversity, substance use, and cognitive impairments.

Our clients appreciate the passion of our Support Workers: “The staff are caring, kind, compassionate, and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” — Client in Adult Services.

Overall Job Responsibilities

Further details can be viewed in the Job Description.

Core Duties Include

• Provide emotional support, encouragement, and practical assistance with daily activities, including medication management, engaging in interests, accessing community resources, employment, and teaching life skills such as shopping, budgeting, using public transport, and cooking.
• Foster a supportive and empowering environment that promotes residents' independence.
• Support and monitor clients’ physical and mental health through key working, ensuring access to health services or liaising with mental health professionals.
• Support clients to attend appointments as needed.
• Ensure completion of daily paperwork.
• Assist the Service Manager in achieving monthly service goals.
• Comply with all health and safety measures to ensure safety for residents, visitors, colleagues, and yourself.
• Work with residents using a trauma-informed approach based on the 6 principles of trauma-informed care: Safety, Trust, Choice, Collaboration, Empowerment, and Cultural Consideration.
• Promote engagement with family, friends, and carers, involving them in support planning and providing relevant information.

The Successful Applicant

We prioritize candidates who embody our values: Caring, Safe, Creative, and Aspirational.

Essential Criteria

• GCSEs in English and Maths (or equivalent)
• A commitment to ongoing personal development, including completing the Care Certificate
• IT literacy, with experience using MS Office
• Good communication skills—written, verbal, and listening
• Ability to provide non-judgmental, emotional, and practical support to residents
• Genuine interest in mental health and well-being, with a commitment to Response’s mission
• High levels of personal and professional integrity aligned with Response’s vision, mission, and values
• Ability to follow health and safety procedures
• Respect for diversity and difference

What We Offer

• 33 days annual leave (including bank holidays)
• Blue Light card and other discounts
• Employee Assistance Plan with free counselling
• Cycle to Work Scheme
• Enhanced family leave
• Professional qualification sponsorship and study leave
• £500 refer-a-friend bonus scheme
• Health cash plan discounts on prescriptions and treatments
• Wellbeing hub and mental health support app (NHS approved)
• Free flu vaccinations
• Free DBS application

You will receive training in therapeutic talk therapies such as Cognitive Behavioral Therapy, Motivational Interviewing, Trauma-Informed Care, and Mutual Aid.

If this Bank Mental Health Support Worker role interests you, please apply today! We look forward to hearing from you. Note: This vacancy may close early. For more about Response, visit our website. Closing date: 13/06/2025.

We are a diverse, inclusive, and Disability Confident employer committed to safeguarding and promoting client welfare. All roles require an enhanced DBS check, two references, and the right to work in the UK.