Menswear - Supervisor

Harrods; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury department store in London is seeking a Supervisor for its Menswear division. You will deliver outstanding service while representing top brands and maintaining high standards. The ideal candidate will have retail experience in a luxury environment, excellent communication skills, and a strong sense of personal accountability. This full-time role requires flexibility, including evening and weekend shifts, and offers opportunities for career advancement.

Benefits

Extensive pay and benefits package

Development training

Career advancement opportunities

Qualifications

• Have previous retail experience, ideally in a premium or luxury fashion environment.
• Demonstrate excellent communication skills and a natural ability to engage with a diverse customer base.
• Show excellent personal presentation, reliability, and punctuality.

Responsibilities

• Deliver a warm and knowledgeable customer experience.
• Demonstrate deep product knowledge across menswear areas.
• Maximise conversion and build long-lasting customer relationships.
• Ensure the department is clean and well-stocked.
• Handle transactions and customer queries professionally.
• Act as a brand ambassador for Harrods.

Skills

Retail experience

Communication skills

Team player

Attention to detail

Flexibility

Job description

time left to apply End Date: September 14, 2025 (26 days left to apply)

job requisition id VAC- 47462

Our Menswear division is now looking for dedicated and service-driven Supervisor to join our team across key fashion areas including Men’s Outdoor, Sport & Swim, Essentials, Contemporary Designer and International Designer. If you take pride in your personal presentation, thrive in a fast-paced retail environment, and understand what luxury service truly means, this could be your perfect next step.

This is a full time role, working 5 of 7 days, requiring full flexibility including evenings and weekends.

About the Role

As a Supervisor in Menswear, you will be the face of Harrods on the shop floor – delivering outstanding service and an unforgettable experience for every customer. You’ll be part of a team that represents some of the most respected and innovative menswear brands in the world, and it will be your responsibility to bring those collections to life with passion, product expertise, and attentiveness.

You’ll be expected to arrive on time, take pride in your appearance, and uphold the highest standards of personal conduct and customer care. From the moment the doors open, you’ll be ready to support the business, delight customers, and contribute to a high-performing team culture.

Key responsibilities include:

• Delivering a warm, knowledgeable and bespoke customer experience in every interaction
• Learning and demonstrating deep product knowledge across any of the five menswear areas, adapting your approach to suit the customer profile and brand identity
• Following Harrods’ “Art of Selling” methodology to maximise conversion and build long-lasting customer relationships
• Ensuring your department is always replenished, clean, well-merchandised and in line with Harrods’ visual standards
• Operating tills, handling transactions, refunds, and customer queries with professionalism and care
• Acting as a brand ambassador for Harrods at all times—on the shop floor, behind the scenes and in how you carry yourself
• Responding positively to feedback, staying up to date with trends and new product launches, and using insights to improve your own performance
• Showing flexibility with shift patterns, including evening and weekend work as required

About You

You’ll be passionate about menswear and excited to work across a range of high-profile brands. You’ll understand that punctuality, attention to detail, and attitude are key to success in this role, and you’ll bring a strong sense of personal accountability and pride in your work.

You will:

• Have previous retail experience, ideally in a premium or luxury fashion environment
• Demonstrate excellent communication skills and a natural ability to engage with a diverse customer base
• Be confident, calm and composed under pressure, with a can-do, solution-focused mindset
• Show excellent personal presentation, reliability, and punctuality—every single shift
• Be a team player who contributes positively to the wider team’s goals and atmosphere
• Be flexible with working hours and open to learning and adapting in a fast-paced store environment
• Support and guide junior team members on the shop floor, helping to maintain standards and resolve issues when required

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

time left to apply End Date: August 22, 2025 (3 days left to apply)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other.

To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.

Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.