Memory Assessment Service Team Administrator

JCasp Technologies - Website Apps & AI/ML Development Company; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in mental health services is looking for a dedicated Memory Assessment Service Team Administrator. This role involves providing essential administrative support, managing appointments, and ensuring efficient communication within the team. You will be part of a passionate group committed to delivering high-quality care. If you are organized, proactive, and possess excellent communication skills, this position offers a fantastic opportunity to contribute positively to the community while developing your career in a supportive environment.

Benefits

Generous annual leave

Flexible working opportunities

Access to Continued Professional Development

Health and Wellbeing activities

Staff discounts across retail, leisure, and travel

Qualifications

• Experience in managing data and administrative tasks in a healthcare setting.
• Ability to prioritize workload effectively and meet deadlines.

Responsibilities

• Provide quality administration service to the Memory Assessment Service.
• Manage appointments, queries, and maintain accurate records.

Skills

Communication Skills

Organizational Skills

Data Entry

Microsoft Office

Education

GCSE English / Math grade C or higher

Tools

Paris

Tableau

Job description

Memory Assessment Service Team Administrator

Join to apply for the Memory Assessment Service Team Administrator role at JCasp Technologies - Website Apps & AI/ML Development Company

Memory Assessment Service Team Administrator

4 days ago Be among the first 25 applicants

Join to apply for the Memory Assessment Service Team Administrator role at JCasp Technologies - Website Apps & AI/ML Development Company

About

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Pennine Care NHS Foundation Trust

About

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. Were really proud of our #PennineCarePeople and do everything we can to make sure were a great place to work.

Our ambition is to maximise peoples potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work / life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel
  
  

If you are Kind, Fair, Ingenious and Determined we want you to come and join our #PennineCarePeople

Specialty

#PennineCarePeople

Job Overview

Post Title

Service/Ward/Department

Borough

Oldham (North Network)

Band & salary scale

Band 3

Hours of work

28 hours per week

(4 days)

Permanent

Job Overview:

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our passionate Memory Assessment Service.

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be organising and booking clinics, managing staff diaries and dealing with telephone queries. You will be managing data for service KPI's and you will be supporting a busy MDT team.

Advert

Main Duties & Responsibilities To deal with telephone queries regarding appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service KPI's. To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents. Establish and maintain administrative systems.

Booking of patient clinic appointments and rescheduling as required.

Managing clinic waiting lists and spreadsheets. Using Tableau to monitor KPI's and service performance. Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way. To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.

Arrange meetings on behalf of the Memory Team as requested. To work with and support the team manager and the team in their day-to-day activities. To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. Were really proud of our and do everything we can to make sure were a great place to work.#PennineCarePeople

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

The Memory Assessment Service comprises of a team manager, nurses, occupational therapy and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.

Detailed Job Description And Main Responsibilities

Post: Memory Assessment Service Team Administrator Band: 3 Responsible to: Memory Service Team Manager Main Contacts: Internal or external contacts Job Summary To provide efficient and effective administration support to the Memory Assessment Service. To undertake the administration of all referrals received into the Memory Service. Reports to the Memory Team Manager who will provide ongoing support and guidance.

Main Duties & Responsibilities To deal with difficult telephone queries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner. To take messages and redirect calls as appropriate on a daily basis from patients, relatives and professionals. To communicate with staff in maintaining timely procedures for data entry and answer queries relating to the information held on the Trusts electronic systems including managing referrals and inputting activity data on Paris. Prioritise own workload on a daily basis to meet various timescales involved. To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents. Establish and maintain administrative systems, eg, filing and monitoring systems to support the Memory Service and to continuously review administrative processes and contribute to the development of the Memory Service alongside other team members and senior managers. Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way. Liaison with clinicians, patients and their relatives to organise appointments and visits. To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required. Provide accurate and efficient administrative support including managing appropriate correspondence (eg, clinical discharge letters) on behalf of the Memory Clinic. Plan, arrange and take minutes of the team meetings on a regular basis. Arrange meetings on behalf of the Memory Team as requested. To work with and support the team manager and wider MDT in their day-to-day activities. To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis. To work flexibly to cover administrative roles in the absence of colleagues and where requested to do so by a senior manager.

Hints and tips for completing your application can be found here. jobs events page

Sponsorship -We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. government website.

What happens after your application has been received?

You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.

What happens if I am offered the position after interview?

The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.

What pre-employment checks will I need to complete?

By Conducting Pre-employment Checks, The Recruitment Team Will Verify That You Meet The Pre-conditions Of The Role You Have Been Offered. Pre-employment Checks Will Be Carried Out According To NHS Employment Check Standards . The Checks Are:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation
  
  

All applicants external to NHS will be required to provide to cover the most recent three years. This information will used to validate employment history and references as part of pre-employment checks.HMRC employment history

If you are offer a position with is and you require sponsorship to support your right to work, we will review your eligibility in line with . If the role you have been offer is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn.government guidance

What happens when pre-employment checks are complete?

Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.

Other Important Information

• We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
• If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
• If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
• Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
• We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.
  
  

We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure you application is considered, please submit at the earliest opportunity.

Applicant requirements

info This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Education/qualifications

• English / Math GCSE grade C or higher or equivalent
  
  

Desirable criteria

• Typing/Word processing qualification
• ECDL or equivalent qualification
  
  

Experience

• Working experience of Microsoft software.
  
  

Desirable criteria

• Experience of using electronic systems
• Previous clerical experience
• Ability to accurately input data
• note taking/making notes experience
  
  

Knowledge

• Office procedures and systems.
• Understanding of the importance of maintaining confidentiality
  
  

Skills And Abilities

• Ability to communicate effectively with all levels of Trust staff and external agencies
• Good keyboard skills
• Ability to prioritise workload effectively
• Good organisational skills
• Good written and verbal communication and interpersonal skills
• Ability to work as a team member and individually
• Conscientious and able to prioritise work to meet deadlines.
  
  

Desirable criteria

• Working with databases and generating reports

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Education

Referrals increase your chances of interviewing at JCasp Technologies - Website Apps & AI/ML Development Company by 2x

Sign in to set job alerts for “Service Administrator” roles.

Manchester, England, United Kingdom 1 week ago

Ashton-Under-Lyne, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 11 hours ago

Salford, England, United Kingdom 2 days ago

Oldham, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 2 weeks ago

Warrington, England, United Kingdom 3 weeks ago

Station Administrator- Manchester Airport

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 weeks ago

Salford, England, United Kingdom 1 week ago

Oldham, England, United Kingdom 1 month ago

Dukinfield, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 6 days ago

Prestwich, England, United Kingdom 3 weeks ago

Customer Service and Sales Administrator

Salford, England, United Kingdom 6 days ago

Blackburn, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Salford, England, United Kingdom 3 weeks ago

Huddersfield, England, United Kingdom 3 weeks ago

Chorley, England, United Kingdom 1 month ago

Stockport, England, United Kingdom 2 hours ago

West Yorkshire, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 1 week ago

Trafford Park, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Administrator - People Hub - Hindley (Part time 27.8 hours / week)( Ref: 5284 )

Greater Manchester, England, United Kingdom 3 weeks ago

Salford, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.