Membership Support Advisor

David Lloyd Leisure; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading health and fitness operator as a Membership Support Advisor, where you will provide exceptional service to our members. Enjoy benefits like free club membership, discounts, and career advancement opportunities. Ideal for energetic and self-motivated individuals looking to grow in a vibrant environment.

Benefits

Free Club Membership for you and your family

Discounts on Swimming/Tennis Lessons and Personal Training

50% discount on food and drinks

Opportunity for advancement and career progression

Wagestream App for on-demand payment

Benefits Suite

Qualifications

• Experience in customer care or a contact centre is desirable.
• High energy and enthusiasm.
• Ability to provide first-class service.

Responsibilities

• Act as the point of contact for members, answering queries through multiple channels.
• Handle each inquiry with empathy and case-by-case consideration.

Skills

Excellent verbal communication skills

Excellent written communication skills

Self-motivated

Team player

Empathy

Job description

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Would you like to join the largest Health and fitness operator in Europe whilst working alongside a proud team with the passion to serve?

Acareer with David Lloyd Clubs is hugely rewarding. We like to think we have the best environment, the best equipment and the best people. Alongside this we give you the tools and opportunity to grow and develop, advance, and progress through our internal training programmes.

We are looking for a Membership Support Advisorwho will be the point of contact for our members answering member queries received via multiple channels.

So, what are the benefits of working for David Lloyd Clubs?

As part of the membership team, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

• Free Club Membership* for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• WagestreamApp allowing you to be paid on demand
• Benefits Suite

And what qualifications, skills and experience do I need?

We’re looking for someone who has bundles of energy and enthusiasm and is a self-motivated person but who also works well as part of a team.

You’ll need to show excellent verbal and written communication skills, along with a passion to deliver a first-class service to our members. You’ll be required to act as a role model for our Company ‘Visions and Values’, leading by example, showing genuine empathy and handling each query on a case-by-case basis.

Previous experience within customer care / contact centre environment is desirable.

So whether you are looking to kick start your career with us for the first time or if you are now retired and looking to stay active in a driven environment. We would love to hear from you!

* Please do keep in mind when applying that this role requires the flexibility to work shifts across 5 days between 8am & 8pm during the week and will include some weekends, working 9am & 5pm