Membership Services Consultant

David Lloyd Clubs; Hatfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

David Lloyd Clubs is looking for a passionate Membership Services Consultant to enhance member retention through proactive outreach. Join a leading health and wellness team, enjoy our perks including free membership, and be part of an inclusive culture committed to growth.

Benefits

Free Club Membership for you and your family

Opportunity to earn commission

50% Discount on food and drinks

Discounts on swimming, tennis lessons, and personal training

Opportunities for career advancement through internal training and development

Wagestream App: get paid on demand

Access to our Benefits Suite

Qualifications

• Experience in outbound calling and high-volume environments.
• Ability to manage workload independently.
• Previous experience in the health & leisure industry.

Responsibilities

• Make high-volume outbound calls to members.
• Focus on member retention and managing payment issues.

Skills

Customer service

Outbound calling

Strategic mindset

Initiative

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are looking for a passionate Membership Services Consultant to join our team!

Your role will involve working in a fast-paced environment, making high-volume outbound calls to members who are leaving or have missed a payment, to help reduce attrition.

You will be part of a challenging yet rewarding outbound calling team, with the main focus on member retention through proactive outreach.

Our Team Members are at the heart of what we do. We ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks include:

• Free Club Membership for you and your family
• Opportunity to earn commission*
• 50% Discount on food and drinks
• Discounts on swimming, tennis lessons, and personal training
• Opportunities for career advancement through internal training and development
• Wagestream App: get paid on demand
• Access to our Benefits Suite

About you:

• Experience in outbound calling and working in a high-volume, fast-paced environment
• Ability to use initiative and manage your workload independently
• Customer service experience
• Strategic mindset with a commercial focus to seek out and maximize growth potential
• Previous experience in the health & leisure industry

Join us and help create a thriving and inclusive culture. Together, we're more than a club!