Membership Services Advisor

TN United Kingdom; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the UK is seeking Member Services Advisors for their Wigan Contact Centre. The role involves delivering exceptional customer service through various channels, responding to member queries, and achieving first call resolution. Candidates should possess strong communication skills and the ability to thrive in a fast-paced environment.

Benefits

Daily support in customer service training

Free gym membership

50% off gym membership for a friend or family member

Extra day’s holiday for your birthday

Opportunities for individual development

Qualifications

• Experience in customer service roles is essential.
• Strong communication skills are a must.
• Attention to detail and problem-solving abilities are required.

Responsibilities

• Responding to member queries, complaints, and feedback.
• Achieving first call resolution whenever possible.
• Working in a fast-paced customer-centric environment.

Skills

Customer Service Experience

Excellent communication skills

Proficient IT skills

Attention to detail

Problem-solving skills

Ability to work individually and as part of a team

Experience in dealing with high volumes of emails/calls

Job description

About The Role

Our UK Contact Centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled customer service team, based in Wigan. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media, and emails within a customer-centric working environment. Within this role, you will be speaking with our members across the UK; responding to queries, complaints, or feedback, and using your exceptional customer service skills to help them achieve their goals and continue their memberships. Current office hours are Monday-Friday 9-5 pm, although flexibility will be required to manage peak volumes.

We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this friendly and supportive team, work with great attention to detail, be willing to listen, and thrive in a fast-paced environment.

Key skills we are looking for

1. Customer Service Experience
2. Excellent communication skills, both written and verbal
3. Proficient IT skills
4. Attention to detail
5. Problem-solving skills
6. Ability to work individually and as part of a team
7. Experience in dealing with high volumes of emails/calls

You will proactively strive to achieve first call resolution wherever possible.

What do we offer you

• Daily support in becoming multi-skilled in customer service communication channels through individual and group training sessions
• Opportunity to work alongside various departments within the business
• Free gym membership to our network of clubs across the UK
• 50% off a gym membership for a friend or family member
• An extra day’s holiday for your birthday
• Opportunities to work on an individual development plan

About You

Not Specified

About Us

Not Specified