Membership Services Advisor

Fitness First; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the fitness industry offers an exciting opportunity for a Member Services Advisor in Wigan. This role entails delivering exceptional service to members via calls, social media, and emails, becoming part of a supportive team and delivering high-quality customer experiences.

Benefits

Free gym membership

50% off gym membership for friends or family

Extra holiday for birthday

Individual development plan opportunities

Qualifications

• Experience in high volumes of customer queries.
• Excellent communication skills, verbal and written.
• Ability to work well under pressure and in a fast-paced environment.

Responsibilities

• Respond to member queries, complaints, and feedback.
• Achieve first call resolution wherever possible.
• Provide exceptional customer service across various channels.

Skills

Customer Service Experience

Communication

IT Skills

Attention to Detail

Problem Solving

Teamwork

Job description

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About The Role

Our UK Contact Centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled customer service team, based in Wigan. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media and emails within a customer centric working environment. Within this role you will be speaking with our members across the UK; responding to queries, complaints or feedback and using your exceptional customer service skills to help them achieve their goals and continue their memberships. Current office hours are Monday-Friday 9-5pm although flexibility will be required to manage peak volumes. We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this really friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast-paced environment. Key skills we are looking for
•Customer Service Experience
•Excellent communication skills, both written and verbal
•Proficient IT skills
•Attention to detail
•Problem solving skills
•Ability to work individually and as part of a team
•Experience in dealing with high volumes of emails/calls You will proactively strive to achieve a first call resolution wherever possible.
What do we offer you •Daily support in becoming multi skilled in customer service communication channels through individual and group training sessions
•Opportunity to work alongside a variety of departments within the business through your role
•Free gym membership to our network of clubs all over the UK
•50% off a gym membership for a friend or family member
•An extra day’s holiday for your birthday
•Opportunities to work on an individual development plan

About You

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About Us

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