Membership Services Advisor

JR United Kingdom; Nottingham; On-site; GBP 32,000; Full time

Job summary

A not-for-profit organization in the UK seeks a Membership Services Advisor to join their high-performing contact centre. This role involves delivering expert support to healthcare professionals, focusing on providing an empathetic and professional service. Ideal candidates will possess excellent communication skills and a genuine interest in supporting the medical and dental professions.

Benefits

Annual leave 22 days plus Bank Holidays

Private medical insurance

Contributory Pension Scheme

Company sick pay

Group Income protection insurance

Season ticket loan scheme

Employee assistance programme

Holiday purchase scheme (up to 5 days)

Qualifications

• Experience in customer service and contact centers is essential.
• Ability to absorb and apply complex information.
• Resilience under pressure and a commitment to professional behavior.

Responsibilities

• Provide expert support to medical and dental professionals.
• Deliver accurate and professional service with empathy.
• Handle inbound calls, ensuring member needs are met effectively.

Skills

Excellent verbal and written communication skills

Emotional intelligence

Problem solving

Attention to detail

Listening skills

Self-motivation

Team player

Job description

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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Membership Services Advisors.

Overview

They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.

Excellent verbal and written communication skills, including accurate grammar and spelling

The ability to absorb, retain and apply complex information – an excellent memory is essential

High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions

Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs

High attention to detail and a commitment to accuracy

Strong problem solving and critical thinking skills

Resilience and the ability to work under pressure

Self-motivated with a strong work ethic and a commitment to self-development

A team player who contributes positively to a supportive and collaborative culture.

Open to feedback and a willingness to learn

A genuine interest in supporting the UK medical and dental professions.

Ability to work in a professional, structured environment, with professional behaviour and conduct

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.