Membership Services Advisor

Inspiring Interns; London; On-site; GBP 32,000; Full time

Job summary

Une organisation prestigieuse située à Canary Wharf cherche des 'Membership Services Advisors' pour fournir un service client de qualité par téléphone. Vous rejoindrez une équipe dynamique, contribuant à la gestion des abonnements de leurs membres. Ce rôle offre des opportunités de formation continue et des avantages compétitifs, avec des horaires flexibles et un salaire compétitif.

Benefits

Pension d'entreprise

Assurance santé privée

Programme d'achat de congés

Licence personnelle pour LinkedIn Learning

Événements sociaux trimestriels

Qualifications

• Capacité à travailler sous pression dans un environnement dynamique.
• Attitude proactive et orientation client.
• Aptitudes pour la réflexion critique et la résolution de problèmes.

Responsibilities

• Fournir un service client par téléphone concernant l'adhésion.
• Gérer les enregistrements des membres et traiter les paiements.
• Conseiller sur les niveaux d'indemnité et les demandes d'adhésion.

Skills

Communication verbale et écrite

Empathie

Travail en équipe

Attention aux détails

Education

Diplôme universitaire

Job description

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Are you looking to join a brilliant organisation that represents the medical and dental communities? Based in an iconic building at Canary Wharf, overlooking the Thames, our client is the first and oldest organisation of its kind in the world. They are a not-for-profit mutual membership organisation dedicated to serving their members who work in the medical community.

About the Role:

They are currently recruiting Membership Services Advisors (MSAs) to work in their Membership Services department. They are looking for Hybrid (Canary Wharf) and Remote (home-based) advisors to join their growing team, providing high-quality telephone customer service in a complex industry. This role will commence in August 2025, with a starting salary of £31,726. Interviews and assessments will be conducted in the first week of July.

The Membership Services department manages all aspects of their members' subscriptions, from simple queries like taking payments to more complex issues such as advising on membership levels. The role is within a busy contact centre, primarily telephone-based, with some administrative work after each call.

Within the Contact Centre, you will:

• Provide advice on levels of indemnity.
• Update and maintain member records.
• Process payments.
• Provide quotations.
• Process applications.

The contact centre operates from 8am to 6pm, Monday to Friday. We are seeking graduates to work shifts during these hours, including options from 8am to 4pm, 8:30am to 4:30pm, 9am to 5pm, and others.

About You:

• Are friendly.
• Are polite, conscientious, and empathetic.
• Can thrive in a busy environment.
• Can work well under pressure.
• Are proactive.
• Have excellent verbal and written communication skills.
• Are a good team player.
• Have excellent attention to detail.
• Have a drive for self-improvement.

Some Amazing Benefits!

This company invests in its employees through continuous training and development from day one. Benefits include:

• Company pension scheme.
• Private health insurance.
• Holiday purchase scheme.
• Personal license for LinkedIn Learning, offering access to over 20,000 training courses.
• Quarterly social events.

We are recruiting for both hybrid workers (office-based at Canary Wharf with remote work) and full-time home workers. Please note that attendance at the office is required during the training period.