Membership Services Advisor

JR United Kingdom; London; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

Join a prestigious not-for-profit organization dedicated to serving the medical community. As a Membership Services Advisor, you will provide high-quality telephone customer service in a dynamic environment. Enjoy the flexibility of hybrid or remote work while contributing to a team that values continuous training and development. With a starting salary of £31,726, this role offers a unique opportunity to make a difference while enjoying generous benefits, including private health insurance and a company pension scheme. This is your chance to be part of a respected organization that prioritizes its members and employees alike.

Benefits

Company pension scheme

Private health insurance

Personal license for LinkedIn Learning

Quarterly social events

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to thrive in a busy environment and work under pressure.

Responsibilities

• Provide advice on levels of indemnity within the Contact Centre.
• Update and maintain member records and process payments.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Teamwork

Education

Graduate

Tools

LinkedIn Learning

Job description

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Are you looking to join a brilliant organisation that represents the medical and dental communities? Based in an iconic building at Canary Wharf, overlooking the Thames, our client is the first and oldest organisation of its kind in the world. They are a not-for-profit mutual membership organisation dedicated to serving their members who work in the medical community.

About the Role:

They are currently recruiting Membership Services Advisors (MSAs) to work in their Membership Services department. They seek Hybrid (Canary Wharf) and Remote (home-based) advisors to join their growing team, providing high-quality telephone customer service in a complex industry. The role will commence in August 2025, with interviews and assessments scheduled for June. The starting salary is £31,726.

The Membership Services department manages all aspects of members' subscriptions, from simple queries like payments to more complex issues such as advising on membership levels. The role is within a busy contact centre, primarily telephone-based, with some administrative tasks after calls.

• Provide advice on levels of indemnity within the Contact Centre.
• Update and maintain member records.
• Process payments.
• Process applications.

The contact centre operates from 8am to 6pm, Monday to Friday. We are seeking graduates to work shifts across these hours, with shifts starting at 8am, 8:30am, 9am, etc.

About You:

• Friendly and approachable.
• Polite, conscientious, and empathetic.
• Able to thrive in a busy environment.
• Capable of working well under pressure.
• Excellent verbal and written communication skills.
• A good team player.
• Strong attention to detail.
• Motivated for self-improvement.

This company values its employees and invests in continuous training and development from day one.

Benefits include:

• Company pension scheme
• Private health insurance
• Personal license for LinkedIn Learning, offering access to over 20,000 courses
• Quarterly social events

We are recruiting for both hybrid workers (office-based at Canary Wharf with remote work) and full-time home workers. Note that training requires attendance at the office initially.