Membership Sales Advisor

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Membership Sales Advisor

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.

What's in it for you?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme

• Proactively generate new membership leads through outreach, networking, and referrals.
• Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
• Build rapport with prospective members, understanding their needs; recommending suitable membership options.
• Achieve and exceed monthly sales targets, contributing to overall business growth.
• Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
• Assist in organising and attending promotional events to attract new members.
• Maintain accurate records of leads, conversions, and feedback using CRM systems.
• Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
• Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.

• Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
• A proactive and results-driven mindset with a passion for achieving targets.
• Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
• Strong organisational skills and the ability to manage multiple leads effectively.
• A confident and persuasive approach to selling, with a focus on consultative sales techniques.
• Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.

• Job Ref: TLH1222
• Branch: The Lensbury
• Location: Teddington
• Salary/Benefits: £25,398 + Quarterly Commission, use of facilities, discounts on hotel stays, free EAP and more
• Contract type: Permanent
• Hours: Full Time
• Date posted: 04/04/2025
• Closing date: 18/05/2025