Membership Sales Advisor

Serco; Sittingbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the leisure sector is seeking a Membership Sales Advisor to enhance community engagement through sales of gym memberships and swim lessons. The role involves direct customer interaction, meeting sales targets, and contributing to a positive environment. Ideal candidates will have strong communication skills and a proactive approach to customer service.

Benefits

Free access to leisure facilities

Discounts on classes and facilities

Development and training opportunities

6% employer-matched pension

Up to 21 days annual leave plus public holidays

Qualifications

• Previous customer-facing experience, ideally including sales.
• Strong communication and customer care skills.
• Ability to work under pressure calmly.

Responsibilities

• Assist in growing gym memberships and swim lesson enrollments.
• Engage with customers to meet sales targets.
• Identify opportunities to promote facilities within the community.

Skills

Customer care

Communication

Sales

Proactiveness

Innovation

Self-motivation

Target-driven mindset

Job description

Job Title: Membership Sales Advisor

Selection Frequency: Choose how often (in days) to receive an alert.

Working Hours/Pattern: 28 hours per week, including late shifts and weekends.

Salary: £10 to £12.21 per hour + Commission + Excellent Benefits.

About Swale Leisure Trust

Our goal is to encourage active, healthy lifestyles in a safe, warm, clean, friendly, and fun environment. We aim to be the destination of choice for an active community, helping you make more of every day. To deliver these services, we seek an enthusiastic, customer-focused team member — currently recruiting for a Membership Sales Advisor.

Role Responsibilities

1. Assist in growing gym memberships, swim lesson enrollments, and birthday party bookings.
2. Engage with customers face-to-face and over the phone to meet sales targets and KPIs.
3. Identify opportunities to promote our facilities within the local community and support contract growth.
4. Assist other staff members as needed.
5. Contribute to a safe, fun, and professional working environment.

Benefits

• Free access to leisure facilities, discounts, and development opportunities.

About You

We seek candidates with previous customer-facing experience, ideally including sales. You should have strong communication and customer care skills, be able to work under pressure calmly, handle cash and maintain records, and be proficient with IT systems. Proactiveness, innovation, self-motivation, and a target-driven mindset are essential.

Why Serco

Make an impact by ensuring communities receive exceptional service and enjoy a safe, healthy, and connected environment. We support internal progression, skills development, and career growth. We value pride in work and dedication to service.

What We Offer

• Free membership and discounted classes and facilities.
• Safeguarding training and DBS checks.
• Development and training opportunities.
• 6% employer-matched pension.
• Up to 21 days annual leave plus public holidays.