Membership Sales Advisor

Village Hotels; Chandler's Ford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Chandler's Ford is seeking a Membership Advisor to help potential members find their ideal fitness journey. This role involves showcasing the facilities, understanding customer needs, and providing excellent service to ensure satisfaction. The ideal candidate will have a passion for leisure and fitness, strong interpersonal skills, and the ability to drive sales through service. Benefits include a complimentary gym membership and uncapped commission.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Monthly programs to support mental health

Flexible working hours

Qualifications

• Natural ability to interact with all types of people.
• Drive to achieve and exceed targets.
• Understanding individual needs to tailor service.

Responsibilities

• Showcase the facilities to potential members.
• Match individual needs with gym facilities.
• Advise on extra products and services.

Skills

Effective selling techniques

Customer service

Interpersonal skills

Passion for leisure and fitness

Job description

The first step on the road to fitness is making the decision to get started.

Joining a gym is like dating—you want to know what you're committing to, whether you have the time to fit it into your busy schedule, and that the relationship offers what you're dreaming of.

As a Membership Advisor, your job is to ensure a perfect match. You'll bring a vibrant personality and a loveable nature to showcase our facilities to potential new members. You'll learn what they’re looking for, what they hope to achieve, and demonstrate how Village Gym can be their ideal match.

You love meeting new people and will enjoy getting to know potential members by phone or in person, giving them a grand tour of the club. You'll match their individual needs with our facilities to ensure their fitness journey starts well. Additionally, you'll advise on extra products and services to help them reach their goals.

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. Unlike traditional hotels, we create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 a year.
• Discounts on overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill, on or off shift.
• 30% discount at our Starbucks stores, on or off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for engaging training across hotel areas.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programs to support mental health.
• Mental health days and mental health first aiders.
• Financial wellbeing support via Wagestream.
• Access to Employee Assistance Programme for support and counseling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with team events.
• Reward and Recognition schemes, milestone rewards, and anniversary rewards.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash Plan and Sick Pay Insurance.
• Big People Days to celebrate and recognize employees and communities.
• Enhanced maternity and paternity benefits.
• Company Pension scheme and Life Insurance.
• Terms and conditions apply based on your contract.

  What we need from you:

  • A natural ability to interact with all types of people, effective selling techniques, and a belief in sales through service.
  • A passion for leisure, fitness, and customer service.
  • An ability to understand individual needs and tailor your service accordingly.
  • A drive to achieve and exceed targets.
  • A team mentality, fostering great relationships within leisure and other departments.

  Come and be part of something new and special—Work, Grow & Play the Village Way!

  This role offers uncapped commission, with a realistic OTE of an additional £4,800 per annum.