Membership Sales Advisor

Village Hotels; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Village Hotels as a Membership Advisor and be part of a vibrant team dedicated to helping potential members achieve their fitness goals. This role is perfect for individuals with a passion for leisure and customer service, offering excellent benefits including complimentary memberships and uncapped commissions. You'll guide new members on their journey, ensuring they find the perfect fit at Village Gym with the chance to boost your earnings significantly.

Benefits

Complimentary Health and Wellness Membership

Discounts on Hotel Stays

Food and Drink Discounts

Training and Development Programs

Well-being and Healthcare Benefits

Flexible Working Hours

Employee Assistance Programme

Company Pension Scheme

Qualifications

• Excellent interpersonal skills and effective selling techniques.
• Passion for leisure, fitness, and customer service.
• Ability to understand and tailor to individual member needs.

Responsibilities

• Showcase facilities and match member needs to help them start their fitness journey.
• Advise on additional products and services.
• Deliver exceptional service that sets Village Gym apart.

Skills

Interpersonal skills

Selling techniques

Service-oriented mindset

Passion for leisure and fitness

Understanding member needs

Drive to achieve targets

Team-oriented attitude

Job description

The first step on the road to fitness is making the decision to get started.

Joining a gym is like dating—you want to know what you're committing to, whether you have the time to fit it into your schedule, and if the relationship offers what you're looking for.

As a Membership Advisor, your job is to ensure a perfect match.

You will bring a vibrant personality and a friendly nature to showcase our facilities to potential members. You'll learn about their goals and demonstrate how Village Gym can be their ideal choice.

You enjoy meeting new people, whether by phone or in person, giving tours of the club and matching their needs to our facilities to help them start their fitness journey. You'll also advise on additional products and services to help them achieve their goals.

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs across the UK, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership for you and a family member or friend, worth £1,500 annually.
• Discounts on overnight stays at Village Hotels, starting from £35 with breakfast included.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill.
• 30% discount at Village Hotel Starbucks stores.
• Training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for engaging learning experiences.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including mental health support and programs.
• Mental health days and access to mental health first aiders.
• Financial well-being support via Wagestream.
• Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A supportive, inclusive work environment with team events.
• Reward and recognition schemes, including milestone rewards.
• Electric car salary sacrifice scheme.
• Your birthday off.
• Discounted Health Cash Plan and Sick Pay Insurance.
• Big People Days to celebrate employees and communities.
• Enhanced maternity and paternity benefits.
• Company Pension scheme and Life Insurance.
• Terms and conditions apply based on your contract.

What we need from you:

• Excellent interpersonal skills, effective selling techniques, and a service-oriented mindset.
• A passion for leisure, fitness, and customer service.
• The ability to understand and tailor to individual member needs.
• A drive to achieve and surpass targets.
• A team-oriented attitude to build strong relationships within the leisure department and beyond.

Join us and be part of something new and special—Work, Grow & Play the Village Way!

This role offers uncapped commission, with a realistic OTE of an additional £4,800 per year.