Membership Recruitment Manager

www.nationalmuseums.org.uk - Jobboard; Duxford, London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une organisation muséale recherche un Responsable du Recrutement des Adhérents pour renforcer la culture des membres et stimuler le recrutement Face-to-Face. Ce rôle exige des compétences en leadership et en gestion, ainsi qu'une collaboration avec différentes équipes pour optimiser les initiatives de recrutement. Le candidat idéal possédera une expérience en gestion de budget et sera capable de former des équipes à atteindre les objectifs de performance.

Qualifications

• Expérience en recrutement Face-to-Face (F2F).
• Solides compétences en gestion et formation d'équipe.
• Capacité à travailler avec des budgets et établir des objectifs.

Responsibilities

• Diriger les efforts de recrutement d'adhérents dans cinq musées.
• Former et soutenir les équipes Front of House pour atteindre les objectifs de recrutement.
• Gérer les budgets de revenus et de dépenses.

Skills

Leadership

Coaching

Collaboration

Motivation

Education

Diplôme en gestion ou domaine connexe

Job description

The Membership Recruitment Manager is a critical role and one that is essential in leading and delivering the change needed to grow IWM membership and realise our vision. This is an important leadership role and one that will require a collaborative approach to improve the performance, motivation and overall success of IWM membership. Through supporting, coaching and motivating teams, this role will focus on driving up face-to- face (F2F) membership recruitment across our 5 museums including developing innovative ways to optimise recruitment at our two air shows each year. This will be the priority in year one, with a focus in developing further membership growth initiatives, including off-site recruitment opportunities as appropriate.

Leading high performance in Face-to-Face (F2F) membership recruitment

Inspire and support key Front of House (FOH) stakeholders including Retail and Admissions, Visitor Experience and Volunteering Engagement through training and coaching in membership recruitment, to deliver IWM F2F membership recruitment targets across all 5 museums. Embed a membership and supporter experience culture across all our museums, in line with our Visitor Experience, Membership and Donations strategies.
Collaborate with FOH team leaders across Visitor Experience, Volunteering Engagement, Retail & Admissions to co-ordinate, track and communicate internal performance reports. Create energy and build a supportive and motivated team culture and take a lead role working with these teams in ensuring action is taken across our F2F membership in-branch operation to recruit and retain members.
Accountable for ensuring that membership training, support and resources are in place for all FOH staff and volunteers.
Accountable for all F2F membership recruitment activity compliance, including data management.
Budget Management

Responsible for managing income and expenditure budgets, including agreeing and setting targets for FOH teams

Strategic Alignment & Action Planning

Responsible for developing and implementing face-to-face (F2F) membership acquisition plans including performance and success measures across all 5 museums in line with our membership strategy, and Corporate Plan
Work with the Membership Manager, who is responsible for membership retention, to ensure F2F membership recruitment aligns with our retention strategy and plans. This includes collaborating with the Membership Manager to ensure successful delivery and management of member communications, events programming and follow up action from feedback insight on the membership recruitment experience.
Assist the Head of Membership in setting direction, building capability and enabling collaboration across all IWM teams to achieve ownership and support for our IWM membership vision and strategy.
As part of the Membership Team play an active role in the ongoing development of IWMs membership strategy and business model, including developing other initiatives and projects.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.