Membership Programme Manager

We The Curious; Bristol; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

We The Curious, une organisation innovante, recherche un Responsable des adhésions à temps partiel pour développer son programme de membres. Le rôle implique la gestion de projets, la création de matériels de communication, et l'amélioration des parcours utilisateurs afin d'attirer de nouveaux membres tout en assurant la satisfaction des actuels. Idéal pour quelqu'un avec une passion pour les échanges significatifs et un intérêt pour les stratégies de rétention.

Qualifications

• Expérience en gestion de projets et travaux inter-départementaux.
• Capacité à analyser les métriques et fournir des rapports.
• Compétences dans la production de matériel de communication et marketing.

Responsibilities

• Gérer les projets d'adhésion à travers les départements.
• Développer des outils pour évaluer les métriques et revient régulièrement.
• Collaborer avec l'équipe de marketing pour améliorer l'engagement.

Skills

Gestion de projet

Résolution de problèmes

Gestion des relations

Job description

Location: Hybrid – some time at our Bristol harbourside venue, some remote

Contract: Two-year fixed term

Working hours: Part time, 30 hours/week (0.8 FTE)

About the role

This role is key to developing our membership scheme during a pivotal time, with membership becoming central to our strategy.

You will implement strategies to attract, retain, and engage paying members across departments, focusing on building a strong membership base, enhancing member experience, and maximizing income.

You will create membership materials, improve communications, and report on membership metrics and feedback.

Strong project management, problem-solving, and relationship-building skills are essential, working with our audience and operational teams.

This role is part of our Audience team, which includes marketing, PR & communications, graphic design, and inclusion.

Responsibilities

1. Project management: Lead cross-departmental membership projects and own project tools. Oversee recruitment, renewal, and engagement strategies.
2. Collaboration: Work with teams to ensure membership activities are well documented, delivered on time, and within budget.
3. Evaluation and reporting: Develop tools with our Business Analyst to monitor metrics and feedback, and report insights regularly.
4. Operational support: Understand membership processes (sales, Direct Debits, renewals) to support teams and identify risks and opportunities.
5. Research & engagement: Collaborate with marketing to develop audience-led approaches, connecting with members and non-members to gather feedback.
6. Communications & marketing: Improve online and offline user journeys, email communications, and develop marketing materials to attract new members.
7. Messaging & staff briefing: Ensure operational teams are briefed on membership messaging, tone, and approach.
8. Advocacy: Represent and champion membership within and outside the organization, working to reposition its importance.

General responsibilities

1. Demonstrate our values: Collaborative, Creative, Inquisitive, Playful, Progressive.
2. Follow safeguarding policies and report concerns.
3. Promote charity messaging across your work area.
4. Ensure GDPR compliance.
5. Support the team with projects as needed.
6. Represent We The Curious at events, which may involve out-of-hours work and travel.

Application process

Deadline: Sunday 6 July, midnight

Interviews: w/c 21 July 2025, at Bristol

Start date: Early September

Application: Complete the online form with three questions; no CVs or cover letters accepted.

We aim for a conversational interview, with questions provided in advance. Please inform us of any needs or adjustments.

For questions, contact: [e-mail]

Support & Inclusion

We are a Disability Confident Employer, guaranteeing an interview for applicants with a disability who meet minimum criteria. We welcome applications from diverse backgrounds, especially those underrepresented in the sector, including but not limited to: African and African-Caribbean heritage, South and East Asian heritage, disabled, neurodivergent, visually impaired, deaf, LGBTQIA+, non-binary, from a working-class background, or first-generation university attendees.