Membership Operations Specialist

LEGO Gruppe; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

The LEGO Group is seeking a Membership Operations Specialist in London to enhance the membership program and ensure operational excellence. The role involves managing logistics, improving member experiences, and fostering strong stakeholder communication in a dynamic global environment. If you're a motivated problem-solver passionate about building relationships, this role is for you.

Benefits

Enhanced Family Care Leave

Life and Disability Insurance

Wellbeing Resources and Benefits

Colleague Discount

Bonus Scheme

Qualifications

• Experience in a fast-paced operational environment.
• Proven track record of improving operational requirements.
• Strong communication skills with stakeholders.

Responsibilities

• Manage operations for the Membership Program ensuring efficient processes.
• Collaborate with teams for logistics and inventory management.
• Provide support to enhance membership satisfaction.

Skills

Operational Efficiency

Stakeholder Communication

Problem-solving

Team Collaboration

Job description

Job Description

Are you interested in step changing the LEGO Group membership program operations and joining a value driven company in an exciting global role?

If so, seize the opportunity to join The LEGO Group as our Membership Operations Specialist!

Please note: No relocation assistance is offered for this position.

Core Responsibilities

• Bring your passion for Membership & Personalisation to build direct and long-lasting relationships with consumers and shoppers and help us inspire more builders of tomorrow!
• Collaborate with the Mechanics Team and Reporting Manager to streamline logistics and inventory management for member benefits and rewards.
• Ensure smooth technical implementation and delivery of member benefits and rewards.
• Manage operational projects for Membership Enablement, coordinating with selected vendors to achieve key performance indicators.
• Provide operational support to create a seamless membership registration experience across multiple channels.
• Offer operational assistance to LEGO Branded Channel retailers in collaboration with the Membership Activation Team.
• Support initiatives to enhance membership satisfaction and ongoing improvement projects, focusing on maintaining high satisfaction levels, including monitoring the Net Promoter Score (NPS).

Play your part in our team succeeding

This role supports the daily operations of the Membership Program, ensuring smooth processes, seamless access to benefits and rewards, and improved member experiences.

Do you have what it takes?

Are you a positive, problem-solving individual who thrives both in team settings and independently? If you’re driven, good at building relationships, and excel at influencing those around you, we want to hear from you.

We Are Looking For a Candidate Who Has

• Experience of working in a fast-paced operational environment
• Consistent record in delivering operational requirements that improve efficiency and effectiveness.
• Excels at communicating with stakeholders (written & oral); able to convey simple recommendations based on solid foundation
• Experience working in a global multi-cultural manufacturing company with a complex channel mix (D2C and B2B)

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e., one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real.

Join the LEGO team today.