Membership Officer

Membership Bespoke; United Kingdom; Hybrid; GBP 27,000; Full time

Job summary

A professional membership organisation is seeking a proactive Membership Officer to engage with members and coordinate activities. This role involves supporting membership retention and onboarding, as well as managing events both online and in-person. The successful candidate will possess excellent communication and organizational skills and will work remotely with occasional UK travel.

Qualifications

• Outstanding written and verbal communication skills.
• Experience of coordinating events or member-facing programmes.
• Familiarity with website content management and social media scheduling platforms.

Responsibilities

• Act as the main contact for prospective, new, and existing members.
• Coordinate and deliver member engagement events.
• Maintain membership databases and ensure GDPR compliance.

Skills

Communication

Customer Service

Organizational Skills

Education

Experience in Membership Administration

Tools

Microsoft Office

MailChimp

Teams

Zoom

Job description

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Membership Bespoke provided pay range

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Base pay range

Direct message the job poster from Membership Bespoke

Helping membership organisations find in-demand talent

Membership Officer

Professional Membership Organisation

Home-Based (with occasional UK travel)

Basic Salary: £26,851 per annum

Permanent, Full Time – 35 hours per week

CRM/Data experience is important

Our client, a respected professional membership organisation, is seeking a proactive and dynamic Membership Officer to join their Membership Engagement team.

The role is home-based with occasional travel across the UK for events and member engagement activity.

If you have experience in membership administration, engagement—particularly within professional bodies, not-for-profits, or associations—we would love to hear from you.

The Role of Membership Officer

You will play a pivotal role in engaging with members, coordinating activities, and promoting the full value of membership benefits. You’ll support membership retention and growth, assist with onboarding new members, and act as the first point of contact for various membership-related queries.

Key Responsibilities

Act as the main contact for prospective, new, and existing members, providing excellent customer service.

Process membership applications and renewals, and support onboarding of new members.

Coordinate and deliver member engagement events (both online and in-person), including study tours, roundtables, welcome events, and webinars.

Support and liaise with volunteer group leaders and champions (special interest groups, regional groups, research leaders).

Maintain membership databases and ensure GDPR compliance.

Create and manage content for member newsletters, the website, and social media.

Coordinate and support the delivery of the annual awards programme.

Promote membership at relevant external events and exhibitions.

Work collaboratively across teams and with volunteer working groups to enhance the member experience.

About You

Outstanding written and verbal communication skills.

Experience of coordinating events or member-facing programmes.

Excellent organisational skills and attention to detail.

Proficient in using IT and communications tools (e.g. Microsoft Office, Teams, Zoom, MailChimp).

Strong customer service orientation and a collaborative working style.

Ability to manage multiple priorities and meet deadlines.

Comfortable working remotely and independently with the ability to travel within the UK occasionally.

Experience working within a membership organisation, professional body, or not-for-profit.

Familiarity with website content management and social media scheduling platforms.

To apply, please send your CV.

Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. We welcome applications from all suitably qualified individuals regardless of background, belief, or identity.

Membership Bespoke is the UK’s leading membership-focused recruitment firm, with over a decade of experience delivering permanent, interim, and executive search solutions to professional bodies, trade associations, and regulatory organisations.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Business Development

• Industries

  Non-profit Organizations

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