Membership Marketing Manager

Institution of Civil Engineers; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A renowned engineering organisation in London is seeking a highly organised and proactive Membership Marketing Manager. You will lead retention campaigns and manage the ICE Survey, engaging with members and influencing marketing strategy. The ideal candidate has strong project management skills and experience in multi-channel marketing. Work offers flexible hybrid conditions and a friendly team environment.

Benefits

Flexible hybrid working

25 days annual leave

Personal pension scheme contributions

24-hour employee support line

Death in service benefit

Interest free season ticket loan

Cycle to work scheme

Gym membership savings

Qualifications

• Strong project management and organisational skills.
• Experience in multi-channel marketing campaigns.
• Ability to analyse data and report insights.

Responsibilities

• Own and deliver the annual ICE retention communications programme.
• Manage project plans, deadlines, and stakeholder relationships.
• Project manage the ICE Survey in collaboration with a market research agency.

Skills

Project management

Multi-channel marketing campaigns

Data analysis

Organisational skills

Education

Graduate-level education or equivalent experience

Tools

Microsoft Office

Email marketing platforms (e.g. Dotdigital)

Job description

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The Organisation

The Institution of Civil Engineers (ICE) is a 97,-strong global membership organisation with over two hundred years of history.

It is a centre of engineering excellence, qualifying engineers and helping them maintain lifelong competence, assuring society that the infrastructure they create is safe, dependable and well designed.

Its network of experts offers trusted, impartial advice to politicians and decision makers on how to build and adapt infrastructure to create a more sustainable world.

The Role

We are looking for a highly organised and proactive Membership Marketing Manager to lead two key projects: our Annual Retention Communications Programme and the ICE Survey. This is a fantastic opportunity to engage and retain members and shape future ICE campaigns and strategy.

Key Responsibilities:

Retention Campaign

• Own and deliver the annual ICE retention communications programme
• Manage project plans, deadlines, and stakeholder relationships
• Create and deliver multi-channel marketing content (emails, letters, social media, newsletters)
• Use CRM data to target communications effectively
• Track KPIs and report on campaign performance

ICE Survey

• Project manage the ICE Survey in collaboration with a market research agency
• Work the agency and internal stakeholders to redesign the research methodology and questionnaire
• Coordinate internal tasks and ensure timely delivery
• Reporting and briefings for senior leadership

Additional Duties

• Support other marketing projects as needed
• Attend occasional events, team office days and in-person meetings in London
• Collaborate with internal and external stakeholders (no line management responsibilities)

Skills & Experience:

• Strong project management and organisational skills
• Experience in multi-channel marketing campaigns
• Proficiency in Microsoft Office and email marketing platforms (e.g. Dotdigital)
• Ability to analyse data and report insights
• Experience working in a marketing environment with multiple stakeholders

About You:

• Detail-oriented, proactive, and deadline-driven
• A team player with a positive, can-do attitude
• Customer-focused and results-oriented
• Flexible and adaptable to changing priorities
• Eager to learn and contribute to a collaborative team

Qualifications:

• Graduate-level education or equivalent experience
• Specialism in marketing is desirable

Why Join ICE?

• Be part of a globally respected institution
• Work on meaningful projects that support civil engineers worldwide
• Enjoy flexible hybrid working and professional development opportunities
• Join a friendly, supportive, and purpose-driven team

ICE Group benefits include:

• Remote, with occasional meetings
• 25 days annual leave
• Up to eight per cent of salary contributed to a personal pension scheme
• 24-hour employee support line
• Death in service benefit equivalent to one years salary
• Interest free season ticket loan
• Cycle to work scheme
• Big Gym membership savings with the Gymflex scheme

ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.

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