Membership Manager - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Membership Manager to enhance member engagement and satisfaction. This role involves developing and implementing innovative membership strategies, ensuring personalized experiences, and fostering community among high-value members. You will collaborate with various teams to create exclusive offerings while maintaining strong relationships with existing members. If you have a passion for luxury service and a track record in membership management, this is an exciting opportunity to make a significant impact in a prestigious environment.

Qualifications

• 5+ years of experience in luxury hospitality and membership management.
• Strong understanding of retention strategies and community building.

Responsibilities

• Develop and implement membership strategies to attract and retain members.
• Oversee the creation of exclusive experiences for club members.

Skills

Membership Management

Customer Relationship Management (CRM)

Community Building

Data Analytics

Fluent in English

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

CRM Systems

Data Analytics Tools

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Membership Manager, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

The duties and responsibilities will include:

1. Developing and implementing membership strategies to attract, onboard, retain, and engage high-value members.
2. Designing a structured membership journey, including onboarding, retention initiatives, and ongoing engagement strategies to cultivate long-term member satisfaction.
3. Overseeing the creation and delivery of exclusive experiences and benefits for club members.
4. Acting as the guardian of the club’s community, ensuring the integrity and balance of the membership profile while curating a pipeline of prospective members who align with the club’s ethos.
5. Ensuring a high-touch, personalized member experience, proactively understanding and responding to individual preferences and expectations.
6. Maintaining strong relationships with existing members and fostering a deep sense of community within the club.
7. Collaborating with wellness, programming, and events teams to ensure that club offerings evolve dynamically and align with member interests.
8. Overseeing membership policies and governance, ensuring fair and transparent processes for upgrades, suspensions, guest access, and other member-related decisions.
9. Monitoring and tracking key commercial performance metrics, including renewal rates, participation in events, and overall engagement, ensuring that membership remains both commercially viable and valuable.
10. Managing the membership budget, including forecasting, cost control, and revenue optimization.
11. Ensuring all club activities adhere to Six Senses brand standards and local regulations.

Qualifications

To execute the position of Membership Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hospitality with proven results and includes the following:

1. A minimum of a Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with 5+ years of experience in membership management, luxury service industries, or a related sector.
2. Strong understanding of membership retention strategies, customer relationship management (CRM), and community building.
3. Proven ability to design and implement successful membership strategies to attract, onboard, and retain high-value members.
4. Experience with CRM systems and data analytics tools to track and improve member engagement and retention.
5. Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities of a Membership Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses London is an equal-opportunity employer. This policy applies to all terms and conditions of employment.

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