Membership Manager- Manchester (New Opening)

Soho House & Co.; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

Soho House & Co. is seeking a Membership Manager in Manchester. This role involves leading membership initiatives, fostering community engagement, and ensuring exceptional member experiences. The ideal candidate will have extensive local knowledge, proven management experience, and a passion for upholding the Soho House ethos.

Benefits

Weekly Pay

Team Meal Prepared by Chefs

50% Discount on Food & Drink

Discounted Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Discounts on Cowshed and Soho Home Products

Free Counselling Sessions

Continuous Training Opportunities

Qualifications

• 4+ years' experience in service-oriented operations with management experience.
• Extensive local knowledge and network in media and culinary fields.
• Flexible schedule to accommodate various events and functions.

Responsibilities

• Build and maintain membership community to maximize experience and profits.
• Oversee membership department and ensure targets are met.
• Manage events and committee to attract and retain members.

Skills

Organizational Skills

Leadership Skills

Communication Skills

Networking

Tools

Microsoft Office Suite

Salesforce

Job description

Membership Manager- Manchester (New Opening)

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Located in the St John’s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members’ restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.

The Role…

At Soho House the Membership Manager is responsible for directly building and defining the local membership community to ensure culture, experience and profits are maximized. A direct contact and resource for members as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity of the membership committee and taking an active role in members’ events and benefits.

A successful Membership Manager at Soho House oversees the membership department and staff, supports the Head of Membership and Membership Director, and ensures membership targets are achieved and the overall experience within the House is elevated, approachable and rememberable.

Main Duties…

• Influential leader that defines local communities of creative professionals, fosters events and experiences that maintain brand integrity and promote member engagement, attraction and retention
• Strategic business partner with external and internal stakeholders by communicating and engaging all areas of the operation to support member experience; Marketing, Food & Beverage, Finance, People & Development and IT
• Act as the ‘face’ of the house to members and all new members are met (when applicable), explaining your role and allowing them to contact you if they choose, ensure club rules are followed, especially those about drug use in the club and when necessary dispense warnings (and in more serious cases, suspensions and membership termination) for major contraventions and disrespectful or rude behaviour towards staff
• Collaborate with the Head of Membership and Membership Director in the maintenance and management of a robust membership committee, spread across all the major creative industries, made up of a diverse and inclusive group of individuals, Plan as well as organize chair committee meetings (approximately every 3 months) throughout the year, to consider, discuss and review all new member applications as a group, endeavouring to accept enough numbers of suitable new members to hit budget targets.
• Gather feedback (good and bad), about club, levels of service, facilities and member perceptions as well as participate in delivering solutions that can manage expectations and support a better experience. Maintain positive, attentiveness to service, responding positively to guest’s needs, ensuring timely resolution
• Ensure committee members are productive producing as well as generating applications, submitting forms and submissions for scheduled meetings. Manage poor performance through conversations and refresh weak committee members when necessary
• Implement members events program, helping to ensure sure that events are well planned (by the events manager) and communicated (by marketing colleagues). Make sure members can host or help with events (where applicable) as well as suggest new event formats
• When appropriate, facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
• Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships.
• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable

Requirements/ Qualifications:

• Minimum of 4+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation
• 2+ years Management experience.
• A long-term city resident with extensive knowledge of the local area. Knowledge of local politics and has a personal network of contacts in different industries including but limited to; film, television, music, media and culinary, etc..
• Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the city (when applicable)
• Strong organizational and management abilities
• Daily use of the Microsoft Office Suite, Salesforce and other systems
• Adaptable in various situations and professional manner and attitude
• Friendly and approachable as well as proven acumen of written and oral communication skills
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
• Ability to work effectively under time constraints and deadlines.
• Passionate about the Soho House and Soho Works upholding its standards and core ethos.

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Expected working hours for a Membership Manager:

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes