Membership Manager

Make UK Defence; North East; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading business support organization in the North East of England is seeking a Membership Manager. This role involves engaging with members, developing retention strategies, and recruiting new members to enhance the organization's presence and reputation. The ideal candidate has strong communication skills and relevant experience in membership or business development. This position offers competitive salaries and excellent benefits, including flexible working hours.

Benefits

Competitive salary

Health cover

Matched pension contributions up to 8%

Life assurance

No bank holiday/weekend work

Flexible hours

Qualifications

• Previous Membership / Account Management / Business Development experience.
• Marketing experience is desirable.
• Customer and/or member care experience.

Responsibilities

• Design and implement a program of member engagement activities.
• Identify and recruit new Make UK Defence members.
• Lead local member connect activities and regional meetings.

Skills

Proficiency in CRM systems

Strong customer focus

Excellent communication skills

Education

Degree-level education or equivalent experience

Tools

Excel

Word

Job description

Membership Manager – Make UK Defence

Permanent

Home working with requirement for regular travel around the North East of England region

Full Time

Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities

The Manufacturers' Organisation | Make UK

Make UK Defence, a leading business support and representative organisation within the defence & security manufacturing sector, is seeking a Membership Manager to serve as an ambassador in the North East of England.

As Regional Membership Manager, you will play a vital role in supporting the commercial, business, and economic interests of Make UK Defence members. You will foster relationships with relevant stakeholders while developing strategies to identify, secure, and retain working business relationships.

By engaging with our members, you will strengthen their relationships with Make UK and raise awareness of our broader commercial and business support offerings. This position is instrumental in enhancing Make UK Defence's presence and reputation across the region.

Responsibilities:

Member Engagement and Retention:

• Design and implement a program of member engagement activities in collaboration with the wider team.
• Work closely with the membership team to organize events and webinars regionally and nationally.
• Lead local member connect activities and regional meetings.
• Ensure timely regional communication to enhance member awareness.
• Develop a member engagement plan, including site visits as required.
• Collaborate with internal departments to ensure member satisfaction and accurate records.
• Retain members and encourage subscription upgrades to other Make UK services.
• Engage in external communications through social media and traditional channels to promote Make UK member interests.

Business Development:

• Identify and recruit new Make UK Defence members to achieve team targets for new business acquisition and growth.
• Develop and implement a strategy to engage with non-members and create new member opportunities.
• Lead and organize lead generation events for members and non-member targets.
• Generate leads and raise awareness for the wider Make UK business
• Support the Commercial team in identifying partnership opportunities.

Person Specification:

Qualifications and Skills:

• Proficiency in CRM systems, Excel, and Word
• Strong customer focus and excellent communication skills
• Degree-level education or equivalent experience.
• Working knowledge of the local economy desirable

Experience:

• Previous Membership / Account Management / Business Development experience
• Marketing experience is desirable
• Customer and/or member care experience

About You:

• Ability to prioritize tasks, excellent organizational skills, and effective time management.
• Strong decision-making and problem-solving abilities with a proactive approach.
• Positive and adaptable attitude.
• Willingness to take responsibility and seek support when necessary.
• Excellent internal and external communication skills.
• Ability to work from a home base or office as required, with occasional travel.
• Full driving license with access to transport for site visits and meetings.

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.

Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.

We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.

Due to volume of applications, if you do not hear back within 5 working days please assume that you have been unsuccessful at this time.