Membership Experience Host - Stoke Gifford

Everlast Gyms; Stoke Gifford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A fitness company in Stoke Gifford seeks an enthusiastic individual for customer service roles. Responsibilities include enhancing member experiences, supporting membership sales, maintaining cleanliness, and acting as a key holder. Ideal candidates should have a positive attitude, be adaptable to shifts, and be passionate about fitness. Competitive perks include gym memberships and discounts.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly bonus for Champions

Opportunity for personal training sessions

Qualifications

• Strong customer service skills required.
• Willingness to learn and develop in the role.
• Ability to handle member complaints effectively.

Responsibilities

• Maximise member and guest experience at the club.
• Support the sales and retention of memberships.
• Maintain cleaning and hygiene standards of the club.
• Act as a key holder and cover shifts as needed.

Skills

Outgoing personality

Competent with administrative duties

Driven and ambitious

Passionate about fitness

Flexible with shifts

Target focused

Job description

To maximise every member and guest's experience in our club. To support the sales and retention of memberships through excellent customer service. To contribute with the cleaning and hygiene standards of the club as and when required. To be a competent key holder of the club, covering shifts as and when required.

Responsibilities:

• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed - to support the club with sales and retention towards achieving success for the business.

Everlast Gyms is a company that values the passion and ambition of its people. We offer great company benefits, including:

• 20% discount across all facias.
• Frasers 1000 bonus scheme.
• Free Gym membership.
• Monthly Frasers Champion - winners get double their salary for the month.
• Opportunity to deliver personal training sessions.