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Membership Experience Host - New Club Opening

Frasers Group

Liverpool

On-site

GBP 20,000 - 25,000

Full time

6 days ago
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Job summary

A leading company in fitness and wellness is looking for a Membership Experience Host for its new club in Liverpool. This role entails creating an exceptional experience for members and guests, supporting sales and retention goals through superior customer service. Ideal candidates are outgoing, fitness-oriented, and eager to support club operations while meeting hygiene standards. Full-time and part-time positions available, each role values responsibility and ambition, aligned with the company's core philosophy.

Benefits

20% discount across all facilities
Free Gym membership
Monthly Frasers Champion
Opportunity to deliver personal training sessions

Qualifications

  • Outgoing personality with a positive mindset.
  • Competent with administrative duties.
  • Passionate about fitness and customer service.

Responsibilities

  • Maximise member and guest experience.
  • Support retention of memberships through excellent service.
  • Understand and operate membership software system.

Skills

Customer Service
Administration
Sales Support

Job description

Membership Experience Host - New Club Opening, Liverpool
Client:

Frasers Group

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c3e1ece1b9d0

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a core value, matched with great company benefits such as:

  • 20% discount across all facilities
  • Free Gym membership
  • Monthly Frasers Champion - winners get double their salary for the month
  • Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

  • Maximise every member and guest’s experience in our club.
  • Support sales and retention of memberships through excellent customer service.
  • Contribute to cleaning and hygiene standards of the club as required.
  • Serve as a competent key holder of the club, covering shifts as needed.
  • Understand and operate the membership software system.
  • Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate accordingly.
  • Support the Fitness Manager with Gym Floor duties.
  • Experience the products and services on offer.
  • Maintain cleanliness of the facilities above expectations, supporting the team in upkeep.
  • Drive secondary spend KPI targets.
  • Handle member complaints effectively and inform the relevant manager.

Requirements:

  • Outgoing personality with a positive mindset.
  • Competent with administrative duties.
  • Driven and ambitious, eager to learn and develop.
  • Willing to participate in learning and development opportunities.
  • Able to perform operational key holder duties as required.
  • Passionate about fitness, administration, and customer service.
  • Flexible to work shifts and support team duties.
  • Target-focused to support sales and retention goals.

This role has multiple openings, including both full-time and part-time positions.

For more about our brand, visit our LinkedIn page here.

This opportunity is for the fearless. The potential is massive, and the experience is unrivalled. To succeed, live and breathe our principles:

  • Think without limits- Think fast, fearlessly, and lead the team.
  • Own it- Take responsibility for the basics, your role, and results.
  • Be relevant- Be relevant to our people, partners, and the planet.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 29/06/2025 by TN United Kingdom

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