Membership Experience Host - Kingston upon Hull

Everlast Gyms; West Carr; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading gym organization is seeking a dedicated team member to enhance the member experience. Responsibilities include supporting sales and retention, maintaining cleanliness, and addressing member complaints. The ideal candidate should have a passion for fitness and customer service, be flexible with shifts, and eager to learn. Benefits include discounts, a bonus scheme, and free gym membership.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly bonus for winners

Opportunity for personal training sessions

Qualifications

• Driven and ambitious with a keen desire to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to undertake operational key holder duties.

Responsibilities

• Support membership sales and retention through excellent service.
• Contribute to the club's cleanliness and hygiene standards.
• Handle member complaints effectively.

Skills

Outgoing personality

Customer service

Administrative duties

Fitness knowledge

Flexibility

Target focused

Job description

To maximise every member and guest's experience in our club. The key responsibilities include:

• To support the sales and retention of memberships through excellent customer service.
• To contribute to the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications Needed:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed - to support the club with sales and retention towards achieving success for the business.

Everlast Gyms offers a range of benefits, including:

• 20% discount across all facias.
• Frasers 1000 bonus scheme.
• Free Gym membership.
• Monthly Frasers Champion - winners get double their salary for the month.
• Opportunity to deliver personal training sessions.