Membership Experience Host - Everlast Gyms

Frasers Group; Canterbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading fitness company in Canterbury seeks a passionate and driven individual to enhance customer experience and support fitness operations. The role involves providing excellent service, maintaining hygiene standards, and contributing to sales efforts. Ideal candidates will be outgoing and eager to learn, with a commitment to fitness. Must be flexible in availability to support the team.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Qualifications

• Eager to learn and develop in a fitness environment.
• Flexible to work shifts and support team needs.
• Able to perform key holder duties as required.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Outgoing, positive personality

Competent with administrative duties

Driven and ambitious

Passionate about fitness

Target-focused

Job description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities above expectations, actively participating in the club's upkeep with team support.
• Drive secondary spend KPI targets.
• Deal competently with member complaints and inform the relevant manager.

Qualifications

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support team needs
• Target-focused to support sales and retention goals

Additional Information

Visit our LinkedIn page to learn more about our brand. An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits - think fast, fearlessly, and lead the team
• Own it and back yourself - take responsibility for your role and results
• Be relevant - to our people, partners, and the planet