Membership Experience Host - Cardiff

Everlast Gyms; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company in Cardiff is seeking a dedicated individual to maximize customer experience and support membership sales. The role requires a positive mindset, administrative competence, and a passion for fitness. Candidates must be flexible with shifts and keen to learn in a dynamic environment. Benefits include a discount on services and free gym membership.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free gym membership

Qualifications

• Driven and ambitious with a keen desire to learn and develop.
• Willing to participate in learning and development opportunities.
• Flexible to work shifts and take on additional duties.

Responsibilities

• Maximize member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain the cleanliness and hygiene standards of the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively.

Skills

Outgoing personality

Administrative competence

Customer service

Target focused

Passion for fitness

Job description

Responsibilities

• To maximise every member and guest's experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

• Of an outgoing personality, with a positive mindset
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service
• Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed - to support the club with sales and retention towards achieving success for the business.

Everlast Gyms in our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Benefits

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership