Membership Experience Host

Frasers Group; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

Frasers Group is seeking a Membership Experience Host in Stoke-on-Trent to enhance member experiences and prioritize customer service. This role involves maximizing member satisfaction, supporting sales, and maintaining cleanliness. Ideal candidates will have a passion for fitness and the desire to grow within the company.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven, ambitious, eager to learn and develop.

Responsibilities

• Maximize every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club.

Skills

Customer Service

Administration

Sales Focus

Fitness Knowledge

Job description

Membership Experience Host, Stoke-on-Trent

Client: Frasers Group

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 498fc71cf51b

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description

Everlast Gyms is part of our world where the passion and ambition of our people keep us moving. Their passion for fitness, knowledge, and service levels attract customers, and their drive to be the best is unrivalled.

We offer great benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club.
• Act as a competent key holder, covering shifts as required.
• Understand and operate the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Ensure the facilities' cleanliness exceeds expectations and support the team in upkeep.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Candidate Profile

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven, ambitious, eager to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as needed.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support the team.
• Target-focused to support sales and retention.

For more about our brand, visit our LinkedIn page here. This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead the team.
• Own it and back yourself - Own your role, results, and responsibilities.
• Be relevant - To our people, partners, and the planet.