Membership Experience Host

TN United Kingdom; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is on the lookout for passionate individuals eager to enhance customer experiences in a vibrant fitness environment. This role involves maximizing member satisfaction, supporting sales, and maintaining cleanliness standards. With a strong focus on personal development and a culture that encourages growth, this opportunity offers a unique chance to thrive in the fitness sector. Join a team that values ambition and customer service, and enjoy great perks like gym memberships and discounts. If you're driven and ready to make a difference, this is the perfect role for you.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion bonus

Qualifications

• Outgoing personality with a positive mindset.
• Competent in administrative tasks and customer service.

Responsibilities

• Maximise member and guest experiences in the club.
• Support sales and retention of memberships through excellent service.

Skills

Customer Service

Administrative Duties

Sales Support

Fitness Knowledge

Education

Fitness Certification

Tools

Membership Software System

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder of the club, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities, actively participating in the upkeep of the club with support from the team.
• Drive secondary spend KPI targets.
• Deal competently with member complaints and inform the relevant manager.

Need to be:

• Outgoing with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious, eager to learn and develop both behaviors and competencies specific to the role.
• Willing to participate in learning and development to progress your competencies and career.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts that suit the business needs and support team members.
• Target-focused to support sales and retention goals for the club.

To see more of what our brand does, please visit our LinkedIn page here.

An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience unrivalled. To make the most of it, you need to embody our principles:

• Think without limits - Think fast, fearlessly, and lead the team.
• Own it and back yourself - Own the basics, your role, and the results.
• Be relevant - Relevant to our people, partners, and the planet.