Membership Experience Host

Frasers Group; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading fitness organization in Liverpool is seeking individuals who are passionate about fitness and customer service. As a key holder, you will maximise member experiences, support sales, and maintain high standards of cleanliness. The ideal candidate will be outgoing, target-focused, and eager to develop skills in a dynamic environment. Opportunities for personal training sessions are included. Competitive benefits like gym membership and additional discounts apply.

Benefits

20% discount across all facias

Free Gym membership

Monthly Fraser’s Champion - winners get double their salary for the month

Qualifications

• Driven, ambitious, eager to learn and develop.
• Willing to participate in learning and development opportunities.
• Flexible to work shifts and support the team.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Drive secondary spend KPI targets.

Skills

Outgoing, positive personality

Customer service

Administrative duties

Knowledge of fitness

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Fraser’s Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Contribute to cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities above expectations, actively supporting the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Must Be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to fulfill operational key holder duties as needed
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team
• Target-focused to support sales and retention goals

For more about our brand, please visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead the team
• Own it and back yourself - Own the basics, your role, and the results
• Be relevant - Relevant to our people, partners, and the planet