Membership Experience Host

TN United Kingdom; Leigh; On-site; GBP 10,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht nach einem motivierten Teammitglied, das leidenschaftlich für Fitness und Kundenservice ist. In dieser spannenden Rolle maximieren Sie das Erlebnis der Mitglieder und Gäste, unterstützen den Verkauf und die Bindung von Mitgliedschaften und tragen zur Sauberkeit und Hygiene des Clubs bei. Sie werden Teil eines dynamischen Teams, das sich auf kontinuierliche Entwicklung und das Erreichen von Geschäftszielen konzentriert. Wenn Sie eine positive Einstellung haben und bereit sind, in einem flexiblen Arbeitsumfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Fitnessbereich voranzutreiben.

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und Verkaufsorientierung.
• Fähigkeit, administrative Aufgaben kompetent zu erledigen.

Responsibilities

• Maximierung der Mitglieder- und Gästeerfahrung im Club.
• Unterstützung des Fitnessmanagers auf dem Gym Floor.

Skills

Kundenservice

Verkauf

Reinigungsstandards

Verwaltung

Fitnesswissen

Flexibilität

Tools

Mitgliedschaftssoftware

Job description

Social network you want to login/join with:

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

Need to be:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

Want to know see more of the great things our brand does please visit our LinkedIn page here.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly and take the team with you.
• Own it and back yourself - Own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners and the planet.