Membership Experience Host

Frasers Group; Kingston upon Hull; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading fitness company in Kingston upon Hull is seeking a passionate team member to enhance the customer experience, support membership sales, and maintain hygiene standards. Ideal candidates will be outgoing, administrative, and target-focused. The role offers competitive benefits including a free gym membership and opportunities for personal training sessions. Flexible shift work is required.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Able to perform key holder duties as required.
• Flexible to work shifts and support the team as needed.

Responsibilities

• Maximise every member and guest’s experience in the club.
• Support sales and retention of memberships through excellent customer service.
• Contribute to cleaning and hygiene standards of the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively.

Skills

Outgoing with a positive mindset

Competent in administrative duties

Driven and ambitious, eager to learn and develop

Willing to participate in learning and development opportunities

Passionate about fitness, administration, and customer service

Target-focused to support sales and retention goals

Job description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute to the cleaning and hygiene standards of the club as required.
• To be a competent key holder of the club, covering shifts as needed.
• To have a good understanding of the membership software system.
• Ensure you stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Ensure familiarity with the products and services on offer.
• Maintain the cleanliness of the facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and escalate to the relevant manager.

Qualifications

Need to be:

• Outgoing with a positive mindset
• Competent in administrative duties
• Driven and ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team as needed
• Target-focused to support sales and retention goals

Additional Information

To learn more about our brand, visit our LinkedIn page. An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits - think fast, fearlessly, and lead the team
• Own it and back yourself - take responsibility for your role and results
• Be relevant - to our people, partners, and the planet