Membership Experience Host

Everlast Gyms; Kingston upon Hull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness center in Kingston upon Hull is seeking a motivated individual to enhance member experiences and support membership retention. The ideal candidate is outgoing, passionate about fitness, and ready to engage in customer service and operational duties. Opportunities for development in a vibrant and dynamic environment await the right applicant.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Qualifications

• Able to perform operational key holder duties.
• Willing to participate in learning and development opportunities.
• Flexible to work shifts and support the team as needed.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Maintain the cleanliness of the facilities.

Skills

Outgoing with a positive mindset

Competent in administrative duties

Driven and ambitious

Passionate about fitness

Target-focused

Job description

Company Description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand and operate the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with Gym Floor duties.
• Experience and promote the products and services offered.
• Maintain the cleanliness of the facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Qualifications

Need to be:

• Outgoing with a positive mindset.
• Competent in administrative duties.
• Driven and ambitious, eager to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support the team as needed.
• Target-focused to support sales and retention goals.

Additional Information

Visit our LinkedIn page to see more about our brand. An opportunity with Frasers Group is for the fearless, with massive potential and unrivalled experience. To succeed, live and breathe our principles:

• Think without limits - think fast, fearlessly, and lead the team.
• Own it and back yourself - take responsibility for your role and results.
• Be relevant - to our people, partners, and the planet.