Membership Experience Host

Frasers Group; Derry/Londonderry; On-site; GBP 18,000 - 25,000; Full time

Job summary

Frasers Group is seeking individuals passionate about fitness to enhance member experiences in Everlast Gyms. This role emphasizes outstanding customer service and administrative skill. Candidates should be driven, flexible, and eager to engage in ongoing learning and development opportunities to excel in this vibrant environment.

Benefits

20% discount across all facias

Frasers £1000 bonus scheme

Free gym membership

Monthly Frasers Champion with double salary

Opportunity to deliver personal training sessions

Qualifications

• Outgoing with a positive mindset.
• Flexible to work shifts and support the team.
• Competent with administrative duties.

Responsibilities

• Maximise member experience and support sales and retention.
• Maintain cleanliness and hygiene standards of the club.
• Handle member complaints effectively.

Skills

Customer Service

Sales Focus

Team Support

Positivity

Flexibility

Job description

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a core value, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers £1000 bonus scheme
• Free gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand the membership software system.
• Stay updated with current fitness challenges, class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with gym floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities above expectations, actively supporting the team.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Qualifications

Must be:

• Outgoing with a positive mindset
• Competent with administrative duties
• Driven and ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform key holder duties as needed
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team
• Target-focused to support sales and retention goals

Additional Information

Visit our LinkedIn page to learn more about our brand. An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. Live and breathe our principles:

• Think without limits
• Own it and back yourself
• Be relevant