Membership Experience Host

Everlast Gyms; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness center in Cambridge is seeking a team-oriented individual to welcome members and guests, support sales efforts, and maintain a high standard of cleanliness. The ideal candidate is outgoing, passionate about fitness, and has strong administrative skills. This role offers opportunities for personal development and growth within the organization, alongside perks like a free gym membership and discounts across all brands.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly performance awards

Opportunity to deliver personal training sessions

Training and development opportunities

Qualifications

• Must be confident in handling day-to-day club systems.
• Willing to learn and develop skills for future progression.

Responsibilities

• Welcome members and guests with a positive interaction.
• Support membership sales and retention.
• Promote products and services available in-club.
• Maintain cleanliness and hygiene across the club.
• Handle administrative duties with membership software.

Skills

Outgoing personality

Sales-focused

Administration skills

Flexible and adaptable

Passion for fitness

Job description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• About You: Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.